Education Programs Specialist

Compensation

Charlotte, NC;
Miami, FL;
San Antonio, TX

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected].

Education Programs Specialist (2026-17)

The Education Programs Specialist supports the development, delivery, and continuous improvement of AAA education programs for advocates, arbitrators, and legal education partnerships. This entry-level role contributes to updating existing training content, developing new instructional materials, and supporting webinars and live programs aligned with AAA-ICDR initiatives and go-to-market tools.

Working under the guidance of the Vice President of Education Services, the Specialist assists with instructional design, content organization, speaker coordination, and program logistics while receiving mentorship in instructional design best practices. The role supports content across multiple formats—including live programs, webinars, asynchronous modules, and law school partnership courses—and helps ensure materials are accurate, engaging, and practice-oriented.

This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location.

Charlotte, NC;
Miami, FL;
San Antonio, TX

$73,000 – $78,000

Atlanta, GA;
Buffalo, NY;
Dallas, TX;
Fresno, CA

$77,000– $82,000

Houston, TX;
Johnston, RI;
Minneapolis, MN

$79,000 – $83,000

Chicago, IL;
Philadelphia, PA;
Voorhees, NJ

$82,000 – $87,000

Boston, MA;
Los Angeles, CA

$86,000 – $91,000

New York City, NY;
San Francisco, CA

$91,000 – $97,000

This position is also eligible for an annual performance-based incentive.

Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.

Education & Experience

• Bachelor’s degree in Education, Instructional Design, Communications, Law, Adult Learning, or a related discipline
• 1–3 years of experience in training, instructional support, content development, or a related field; or an equivalent combination of education and experience

• Strong writing and editing skills, with the ability to simplify complex material
• Familiarity with training or content development tools (e.g., PowerPoint, Articulate Rise, LMS platforms such as Intellum)
• Experience supporting webinars or live training programs
• Basic understanding of adult learning principles
• Ability to communicate professionally and effectively with internal and external stakeholders
• Interest in professional education, legal training, or dispute resolution
• Exposure to legal education, CLEs, advocacy training, or professional certification programs preferred
• Comfort working with subject matter experts and incorporating feedback
• Strong attention to detail and ability to maintain organized content repositories
• Ability to manage multiple projects with guidance and maintain reliable follow‑through and deadline awareness
• Willingness to adopt new technologies and workflows

The American Arbitration Association (AAA), recognized among The Non Profit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast‑paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs.

At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.