Part-Time Specialist IV, Call Center

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Advance Equity
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College was recognized in three areas:
Shared Governance;
Faculty Experience;
Diversity, Inclusion & Belonging.

Campus Marketing Statement

Lone Star College-System Office, University Park

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Lone Star College-System Office employees are based at one of two System Office locations;
The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.

Location address is 20515 SH 249 (SH 249 and Louetta Road) Houston, Texas .

Job Description

PURPOSE AND SCOPE:

The Part-Time Specialist IV, Call Center functions as a first response access point for all students. He or She receives inbound calls from faculty, staff, community members and students from all Lone Star College campuses that need assistance with Admissions issues, updating student account, Registration processes, Advising information and Business Office functions. He or She provides information, direction and step by step instruction to educate students on self-service modules.

ESSENTIAL JOB FUNCTIONS:

KNOWLEDGE,

SKILLS AND ABILITIES

:

• Ability to work non-traditional hours (may include weekends and holidays as needed)
• Excellent verbal and written communications skills
• Excellent listening skills and professional phone etiquette and demeanor
• Excellent problem-solving abilities
• Strong attention to detail
• Understanding of Call Center technologies
• Ability to use software products
• Ability to prioritize effectively
• Ability to balance team and individual responsibilities

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

• High school diploma or GED and at least 1 year of related work experience, or an equivalent combination of education and experience

Salary

Hourly Pay Rate is $16.33.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization…