One Stop Training Program Manager

Department
:
Office of the Univ Registrar

Salary
:$49,400-$56,200

• Manages the day-to-day operations of a large university program or department, including the supervision of staff employees, student workers, programs or processes.
• Plans and develops procedures for administering a large or complex department or program.
• Manages fiscal activities, including procurement and budget analysis.
• Provides guidance to subordinate staff and evaluates performance.
• Prepares abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.
• Creates and reviews reports of expenditures and activities.
• May administer grants and grant-related communications, scholarships and other operations.
• Develops, implements and maintains appropriate policies and procedures.
• May serve as property custodian for the department.
• Performs other job-related duties as assigned.

Education:

Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.

Experience:

Requires a minimum of one (1) year of directly job-related experience.

Certification/Licensing:
None.

Department is willing to accept education in lieu of experience.

Department is willing to accept experience in lieu of education.

• Ensure that all staff are trained and meeting expectations while delivering seamless, student focused support across Financial Aid, Student Business Services (billing & payments), and the Office of the University Registrar (records & registration).
• Serve as a member of the One Stop leadership team; build, implement and assess all aspects of One Stop staff onboarding and training.
• Continuously train and conduct quality control monitoring to ensure cross-functional counseling that connects the dots between aid, billing, and registration to minimize student runaround and support timely degree progression.
• Maintains a high level of working knowledge of university information, organization, opportunities and policies. Stay abreast of federal, state and institutional rules and regulations.
• Liaison with internal and external campus partners to ensure communication flow and better support students where referrals are needed.

• Higher Education experience, Enrollment Services preferred.
• Experience with employee training and onboarding, including planning, executing and assessment.
• Service leadership skills including mutual respect, active listening, and responsiveness.
• Must be a multi-tasker, organized, and able to work in a fast-paced, high-pressure environment.
• Strong interpersonal and problem-solving skills.
• Ability to clearly interpret and implement policies and procedures.
• Ability to interact with all levels of internal and external constituents.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.