Client Service Representative

We are seeking an experienced Veterinary Client Service Representative to join our team. At VCA Kingwood Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to deliver our mission to our clients and their pets.

The Client Service Representative sets the tone for the practice, building and maintaining trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, and educating clients on general animal husbandry and non‑medical pet care (e.g., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring the facility is neat and clean at all times—both inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

If you are a current associate, please apply through our internal career site by logging into Workday and using the Jobs Hub app or searching for Browse Jobs.

Benefits:
We offer a comprehensive benefits package that includes medical, dental, vision, paid vacation/sick days, 401(k), and generous employee pet discounts.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer – Veterans/Disabled. For a complete EEO statement please see our career page at