Customer Service Clerk; Part Time

Position Overview

Applications Accepted From:
All Persons Interested

Division:
Customer Experience

Location:

Various

Monday – Sunday 8:00 AM – 8:15 PM (Various/Shifts)

• Subject to change

Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Part-Time Customer Service Clerks in our neighborhood libraries and the Central Library. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with technology, and enjoy interacting with people of all ages from diverse backgrounds. Part Time Customer Service Clerks work 20 hours each week.

• Interacting with customers at the customer service desk to find basic information and library materials.
• Assisting customers regarding library services, policies, procedures, resources, basic technology, and computer usage.
• Facilitating the use of the public computers and troubleshooting technology-related issues.
• Retrieving library materials for customers and sorting and shelving books, publications, and other items according to established procedures.
• Assisting with library programming and outreach to community groups for all ages.
• Working at least one evening a week and every Saturday in Neighborhood Libraries and every Saturday and Sunday at locations that are open on Sundays.

Applicants are encouraged to submit a Cover Letter and Resume when applying. HPL serves a diverse population of 2.3 million citizens through a network of Neighborhood Libraries across the Houston area, as well as the Central Library and three History Research libraries. For a location listing of our Neighborhood Libraries and Central Library, please visit (Use the "Apply for this Job" box below).-locations

Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

SELECTION / SKILLS TESTS

REQUIRED:

No. However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION:
No. If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION:
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 10

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online stontx.gov . To view your detailed application status, please log-in to your online profile by visiting  or call .

If you need special services or accommodations, call (TTY 7-1-1). If you need login assistance or technical support call . Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.