Ambassador, Customer Service​/HelpDesk, Customer Service Rep

In Houston, our Team Jeni's Ambassadors have the opportunity to earn an average of $17.44 per hour!*

* This is an estimate of hourly earnings. It is based on the 2026 base pay rate, plus 2025's hourly tip average. 2026 actual customer tips may vary.

In Texas, if the average hourly earnings of an Ambassador are less than $15 per hour in a two-week pay period, Jeni's will add the difference to the person’s paycheck so that their average hourly earnings reach $15 per hour for that pay period.

Jeni’s Splendid Ice Creams is searching for Ambassadors to join our Rice Village team.

At Jeni’s, we’re devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.

Team Jeni’s Ambassadors are our part-time, front-line crew members. They scoop and serve ice cream to our customers, make waffle products, run the register, keep the shop clean, change out buckets of ice cream, and perform a number of other important, related tasks.

• Serve the ice cream Time magazine calls “the best in America”
• Gain valuable real-world business and entrepreneurship experience
• Work in an environment oriented around serving each other and making people’s day
• Have opportunities for growth within a growing company
• Receive competitive compensation

• Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment
• Familiar with (and be able to articulate to customers) what distinguishes Jeni’s Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer
• Available to work weekends, late nights (past 11 p.m.)
• Provide consistent, world-class service to every single customer
• Reliable, on time, and ready to hustle for every shift
• Committed to the well-being of their shop team, their community, and the environment around them