Customer Care Specialist

Job Duties and Responsibilities

• Understand our software and how customers utilize and interact on a daily basis
• Learn a large proprietary software suite quickly and thoroughly
• Diagnose, troubleshoot, resolve issues, and document well-defined resolutions
• Be an exceptional customer advocate, listening, understanding, and responding to the customer’s needs
• Collaborate with others to deliver effective resolutions and technical support

• Excellent computer knowledge
• Good working knowledge of MS Office suite
• Communicate professionally with customers and coworkers
• Exemplary use of communication tools like phone, chat messenger, and email
• Proven success in working through complex questions and forming effective solutions
• Strong sense of ownership and accountability with a solid work ethic and self-driven
• Clear written and verbal skills in presenting detailed information in an organized manner

• Bachelor’s degree or equivalent work experience
• Minimum of 2 years of work experience
• Bilingual (Spanish) is a plus
• Previous technical, customer service support experience, industry or software knowledge is a plus