Customer Service Representative

On-Board Services is hiring a Customer Service Representative in Houston, TX

For immediate consideration please send your resume to  Subject Line:
Position Title and State you are located.

On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.

Title: Customer Service Representative

Position Type: 6 month contract assignment with additional opportunity contingent upon performance and continued business need

Job Location: Houston, TX – The office is located in the Clear Lake area, near the University of Houston Clear Lake campus and the Bayport Industrial area.

Shift: 1st Shift

Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance, PTO

Compensation: $29-$34/HR

Seeking a candidate with strong export experience to support order entry and end-to-end order processing within the export function. This role requires close coordination with internal teams and external logistics partners to ensure accurate and timely shipment execution.

• Follow established export processes and procedures.
• Work closely with other Export CSRs to process purchase orders from foreign agents, customers, and internal entities outside the U.S.
• Accurately enter purchase order data into the system to create sales orders.
• Read and interpret orders to prepare shipments according to current order, pallet, and shipment procedures.
• Communicate effectively with freight forwarders, warehouses, and carriers to coordinate shipments.
• Monitor, track, and trace export containers and shipments, ensuring timely updates to key stakeholders.
• Manage orders end-to-end and maintain clear visibility of order status.
• Handle high-volume data entry and transactional workloads that may fluctuate daily.
• Maintain strong attention to detail, organization, and sense of urgency throughout the export process.

• Demonstrated export knowledge, including experience with Incoterms® 2020.
• SAP experience required.
• Proficiency with Microsoft Office, including moderate Excel skills.
• Background knowledge of inventory processes and product management.
• Experience in distribution, detailed order entry, shipping, and the overall U.S. export supply chain.
• Strong customer service skills with the ability to multitask in a fast-paced environment.
• Excellent written and verbal communication skills; comfortable working with all levels of the organization.
• Preferred:
  Basic accounting knowledge and ability to function effectively in a corporate environment.

On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including:
Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.

JD# 25-00302