Customer Service Administrator - Westside Lexus

Overview

Customer Service Admin – Westside Lexus
At Westside Lexus, we strive to provide excellence to our guests at every step. As our customer service admin, you represent the Service department on the phones and in person, supporting the service team. We are seeking candidates with high energy, a professional demeanor, and a passion for exceeding expectations. Experience is preferred, but candidates with great potential will also be considered.

To be successful, you should be reliable, personable, and seeking a long-term career in a family-like dealership environment.

• Ensure that customer service needs are met.
• Schedule service appointments over the phone.
• Resolve conflicts in person as well as over the phone.
• Explain invoices and charges, confirming and editing invoices if needed.
• Perform admin duties such as submitting invoices to 3rd party companies and collecting payment.
• Greet customers promptly and courteously.
• Fully coordinate and communicate actions with managers, service advisors, technicians and customers.
• Submit accurate cash, check and credit card deposits.
• Generate additional business and perform outbound calls to schedule repairs, service, special ordered parts, and service recalls.

• Demonstrated ability to work professionally and courteously with customers and team members
• A positive mindset and a passion for providing great customer service
• Proficiency with multiline phone systems and computers
• Ability to work in a fast-paced environment
• Strong organizational and time management skills
• Excellent written and verbal skills
• Must be able to work up to 2 Saturdays a month
• Work all available shifts, between 7am – 7:30pm

• Comprehensive on-the-job training and opportunity for advancement
• Competitive pay plans
• A well-established company and stellar reputation
• Vacation and holiday pay
• Medical, dental and vision benefits
• Life and disability insurance
• 401(k) investment plan with employer match
• Employee assistance program
• Education assistance
• Voluntary benefits and much more

Our Talent Team recruits talent to compliment both our Westside and Northside Lexus dealerships. With recent business growth we seek quality individuals to staff our dealership needs. We look for candidates with integrity, a stable work history, a commitment to customer satisfaction, and a desire for a long-term profitable career.

Join our rewarding environment and showcase your skills. Join us today.

• The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.