Customer Support Assistant
Listed on 2026-03-01
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Customer Service/HelpDesk
Office Administrator/ Coordinator -
Administrative/Clerical
Office Administrator/ Coordinator
Company Description
Swift7 Consultants is a forward-thinking consulting firm dedicated to delivering strategic communication and brand positioning solutions for a diverse portfolio of clients. We specialize in helping organizations strengthen their public presence, enhance stakeholder relationships, and build sustainable reputations in competitive markets. Our team is composed of driven professionals who value precision, creativity, and results. At Swift7 Consultants, we foster a culture of collaboration, accountability, and continuous growth, empowering our employees to contribute meaningfully while developing their professional expertise.
Job DescriptionWe are seeking a detail-oriented and proactive Customer Support Assistant to join our Houston team. In this role, you will serve as a key point of contact for clients, ensuring inquiries are handled with professionalism, efficiency, and care. The ideal candidate thrives in a fast-paced environment, demonstrates strong communication skills, and is committed to delivering a high standard of service.
Responsibilities- Respond promptly and professionally to client inquiries via phone and email
- Maintain accurate records of customer interactions and transactions
- Assist in resolving product or service concerns with efficiency and tact
- Coordinate internally with departments to ensure timely follow-up
- Support administrative tasks related to customer accounts
- Contribute to continuous improvement of customer service processes
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- Professional demeanor and problem-solving mindset
- Proficiency in Microsoft Office and general office systems
- Ability to work independently and collaboratively within a team
- High attention to detail and commitment to accuracy
- Competitive salary ($44,000 – $48,000 annually)
- Opportunities for professional growth and advancement
- Structured training and skill development programs
- Supportive and collaborative work environment
- Stable full-time position with consistent schedule
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