Collections Specialist - Experienced

Join to apply for the Collections Specialist - Experienced role at D&A Services, LLC

This role is part of D&A Services' debt collection operations, providing high-quality service to our clients and customers.

$15.00/hr - $18.00/hr

Benefits include a 401(k) contribution, medical, dental, vision coverage, and a casual dress code. We offer an uncapped bonus structure that rewards Debt Collectors for generating revenue.

• Make a high volume of outbound calls and take inbound calls for debt collections.
• Assist customers with solving issues and inquiries, focusing on negotiating payment arrangements while adhering to FDCPA, along with internal policies and procedures.
• Manage account maintenance and accurately document all customer activity.
• Adhere to all local, state, and federal laws governing the debt collection industry.

No late nights or weekends.

This position requires training at our office with the potential option to transition to remote or hybrid after 90 days.

• 3 years third party experience collecting on credit cards, preferably at the same employer.
• Solid, consistent, stable work history.
• Listening skills.
• Excellent customer service.
• Enjoy talking on the phone – use your Call Center skills.
• Make a high volume of calls – use your sales and closing skills.
• Work with scripts.
• Adhere to compliance – use your previous Call Center or Debt Collection talents.
• Goal oriented – use your sales experience.
• Metrics driven.
• Money oriented – can you close the deal or generate revenue?
• Collect $$$ as a Debt Collector.

Seniority level:
Mid-Senior level

Employment type:

Full-time

Job function:
Accounting/Auditing and Finance

D & A Services is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information.