Dispatcher, Customer Service​/HelpDesk

Benefits

• Free uniforms
• Opportunity for advancement
• Paid time off
• Company parties

The Dispatcher plays a key role in ensuring smooth daily operations and exceptional customer service. Based in our office, this role involves managing incoming client calls, scheduling service appointments, and coordinating with on-call technicians after hours. The ideal candidate will be organized, responsive, and customer-focused.

• Provide fast, friendly, and professional service to internal and external customers
• Answer incoming client calls and efficiently schedule technician appointments
• Manage after-hours calls and dispatch on-call technicians as needed
• Accurately enter and update client information in our system
• Respond to client service inquiries and provide timely updates
• Make outbound calls to clients when necessary for scheduling or follow-up
• Maintain clear communication with team members to ensure workflow efficiency

• High School diploma or equivalent required
• Strong customer service and communication skills
• Ability to multitask and resolve client concerns effectively
• Comfortable using basic computer programs and scheduling systems
• Professional demeanor and appearance
• Self‑motivated with a strong sense of urgency and accountability
• Ability to stay calm and work well under pressure in a fast‑paced environment
• Detail‑oriented with excellent problem‑solving abilities
• Dependable, punctual, and trustworthy