Parts Sales - Front Counter

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Description

• Front Counterpersons are expected to generate a minimum of sales per month. This amount is on the MTD Performance that shows the sales performance of each person.
• Front Counterpersons are to fill the needs of the customer at the counter.
• When a line forms at the counter, the Front Counterpersons are to acknowledge new customers and let them know they will get with them as soon as they finish meeting the needs of their current customer.
• Front Counterpersons are to perform “Will Call” tasks when demand from these customers exceeds the designated Will Call person’s capability.
• Front Counterpersons are not to receive damaged parts and issue credit for a new one in its place; the customer must purchase a new part. When the OEM determines that a part is warrantable, the customer will then be eligible for a credit.
• Front Counterpersons are responsible for checking their own core returns. If they do not feel comfortable with this, they are still responsible, but should consult another opinion from a more seasoned Counterperson.
• Front Counterpersons dual as cashiers for the customers to whom they sell parts. Each is responsible for accuracy in their cash drawer.
• A driver’s license is to be collected from a customer who uses a dolly and given back when they return the dolly.

• Front Counterpersons are expected to generate a minimum of sales per month. This amount is on the MTD Performance that shows the sales performance of each person.
• Front Counterpersons are to fill the needs of the customer at the counter.
• When a line forms at the counter, the Front Counterpersons are to acknowledge new customers and let them know they will get with them as soon as they finish meeting the needs of their current customer.
• Front Counterpersons are to perform “Will Call” tasks when demand from these customers exceeds the designated Will Call person’s capability.
• Front Counterpersons are not to receive damaged parts and issue credit for a new one in its place; the customer must purchase a new part. When the OEM determines that a part is warrantable, the customer will then be eligible for a credit.
• Front Counterpersons are responsible for checking their own core returns. If they do not feel comfortable with this, they are still responsible, but should consult another opinion from a more seasoned Counterperson.
• Front Counterpersons dual as cashiers for the customers to whom they sell parts. Each is responsible for accuracy in their cash drawer.
• A driver’s license is to be collected from a customer who uses a dolly and given back when they return the dolly.

• Cores are not to be sold at exchange.
• When conducting business with the customer, ensure all pertinent paperwork, including invoice, credit card, etc are signed.
• Staff is to type pertinent information on the note portion of the invoice i.e. deliver within two hours, requires p.o., pick up cores, etc. This will assist with deliveries and meeting customer needs.
• For parts orders where freight will be incurred, freight is to be billed out immediately after placing the part on a ticket. The Parts Manager is the only person who may authorize its removal. Payment is to be collected for freight at the time a customer places the order.
• 100% down payment for an ordered part is to be collected from a customer at the time a part is ordered.
• All customers are to be charged a 10% restocking fee.
• Staff is to make daily phone calls to assigned accounts on a daily basis. In the event of an absence, staff may be assigned the phone calls of absent parties.
• Sta…