Ambassador, Customer Service​/HelpDesk, Bilingual

Overview

MD Anderson's institutional Welcome initiative prioritizes the safety, security, and comfort of all individuals who visit its campuses. The Ambassador role delivers service excellence and enhances the visitor management experience by placing Ambassadors and Lead Ambassadors at public entrances and Information Desks. Ambassadors provide clear guidance to help visitors navigate the campus, offer support upon arrival, listen to concerns, address issues, and work toward resolution, reinforcing MD Anderson's commitment to exceptional care and service.

The Ambassador role supports the Welcome initiative and influences departmental functions and overall patient and visitor satisfaction. The ideal candidate embodies MD Anderson's mission of exceptional care and service, creating a positive first impression that reflects the institution's values.

Salary Range: $37,450.00 - $42,725.00 - $48,000.00

• TMC Campus
• 5:30 AM - 2:00 PM

• Acknowledges and greets patients and visitors and performs health screening.
• Accurately provides information and instruction pertaining to the hospital campus to patients, visitors and staff.
• Maintains a highly professional and positive attitude while dealing with customers and peers and performs multiple tasks as screener, greeter, information desk, in a fast-paced environment.
• Other duties assigned

• Required: High school diploma or equivalent.
• Preferred: Associate's degree in related field.

• Required: Two years of customer service experience responding to customer inquiries or related experience. Bachelor's degree can be substituted for required experience.
• Preferred: Healthcare and/or Hospitality experience.

• Standing - Constant 67 - 100%
• Walking - Constant 67 - 100%
• Sitting - Occasionally 11 - 33%
• Reaching - Occasionally 11 - 33%
• Carrying - Occasionally 11 - 33%
• Lifting - Occasionally 11 - 33%

Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.

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• Requisition
• Employment Status:
  Full-Time
• Employee Status:
  Regular
• Work Week:
  Days, Rotating, Weekends
• Minimum Salary: US Dollar (USD) 37,450
• Midpoint Salary: US Dollar (USD) 42,725
• Maximum Salary : US Dollar (USD) 48,000
• FLSA: non-exempt and eligible for overtime pay
• Fund Type:
  Hard
• Work Location:
  
  Onsite
• Pivotal Position:
  No
• Referral Bonus Available?:
  No
• Relocation Assistance Available?:
  No