Part Time; Associate Banker, Memorial Villages Branch, Houston, TX Bilingual Spanish

Part Time (30 Hours) Associate Banker, Memorial Villages Branch, Houston, TX Bilingual Spanish and English Required

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Job Description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting‑edge financial technology combined with friendly and attentive service. Your role will significantly contribute to the branch’s success by delivering exceptional client experiences, building trusted relationships, sharing product knowledge, and helping clients achieve their financial goals.

• Create a welcoming environment by greeting clients, managing lobby traffic, checking clients into the waiting queue, and scheduling or canceling client meetings.
• Exceed client expectations while assisting with day‑to‑day transactions, opening new accounts, and complying with all policies, procedures, regulatory, and banking requirements.
• Educate clients on how to use technology self‑service options such as the Chase Mobile App, , and ATMs, helping them bank whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, showing empathy, and sharing product knowledge and solutions.
• Perform branch operations, which may include managing cash devices such as the cash vault and ATM while adhering to all bank policies and procedures.

• Ability to put clients first and exceed their expectations by delivering attentive and friendly service.
• Ability to build trusted relationships by demonstrating genuine care and concern.
• Ability to engage clients by communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail, providing a consistent client experience.
• Ability to elevate the client experience by working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Reading and speaking in both English and Spanish fluently is required for this role.

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation. We also offer comprehensive benefits such as health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and value diversity and inclusion. We do not discriminate on the basis of any protected attribute. We also make reasonable accommodations for applicants’ and employees’ religious practices and disability needs.

Equal Opportunity Employer/Disability/Veterans