Hilltop Member Services - Part-time, TMRS

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The City of Mont Belvieu, Texas is currently accepting applications for Hilltop Member Services - Part-time in the Parks & Recreation Department - The Hilltop Senior Center. The City of Mont Belvieu is a growing community located on IH-10 east of Houston, Texas in Chambers County.

This position is responsible for general member services activities such as maintaining the standards of guest services for the facility; greeting and checking-in members and guests into the facility in a courteous, efficient and encouraging manner; and knowledgeable of facility pricing, programs and policies. This position requires strong customer service, communication and teamwork skills, and a professional demeanor.

• Greet and welcome members and guests in a courteous, efficient, and encouraging manner
• Responsible for planning and implementation of special events and volunteer programs.
• Maintain inventory and purchase supplies and equipment needed for special events.
• Answers questions and provides information to the public regarding events, activities and programs; investigates complaints and recommends corrective action as necessary to resolve complaints.
• Operate and answer phone system
• Answer a variety of questions from guests and respond to member inquiries in a timely manner
• Be proficient in all pricing, programs, policies and guidelines throughout facility
• Maintain member accounts; renewals, balances, payments, household changes, etc.
• Contact members and prepare reports relating to renewals, past due balances, program rosters, special events, etc.
• Assists with creation of Graphic designs regarding special events, programs and community activities
• Sanitize and organize equipment and fixtures routinely
• Be knowledgeable on operation of member-used equipment throughout facility
• Organize and maintain all front desk, retail and common space
• Communicate effectively with staff and patrons
• Attend all required meeting and events including, but not limited to Special Events, In-Services, Community Events, etc.
• Open and close facility in safe and secure manner
• Required to work evenings and weekends
• Assists co-workers and other departments as needed.
• During emergency conditions, all City employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
• Performs any and all other related duties or assignments as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or equivalent (GED).
• Ability to work evenings, holidays, and weekends if necessary for special events.
• Must possess a valid Texas Driver License.
• Successful candidates must pass pre-employment drug screen, job related physical and background check.

• First Aid/CPR Certification
• TABC and Food Handler Certification

• Ability to serve the public and fellow employees with honesty and integrity.
• Knowledge of federal, state and local laws, statutes, regulations, codes, and standards related to the area of responsibility.
• Knowledge of City policies and procedures.
• Ability to communicate and interact effectively with members of the public and co-workers.
• Skill in effective oral and written communication.
• Skill in the use of standard office equipment and software.
• Ability to exercise sound judgment in making critical decisions.
• Skill in resolving customer complaints and concerns.
• Skill in completing assignments accurately and with attention to detail.
• Ability to analyze, organize and prioritize work while meeting multiple deadlines.
• Ability to process and handle confidential information with discretion.
• Ability to establish and maintain effective working relationships with the general public, co-workers,…