Customer Service Rep - Electricity

Support customers at critical moments while building a career with long-term potential. Contribute to a positive, people-focused culture within a globally scaled energy organization. This role offers meaningful work, professional development, and clear pathways for growth.

Primary Services is looking for a Customer Service Representative to support a large, well-established organization in the energy sector. This role sits within a high-volume customer operations environment where service quality and accuracy directly impact customer experience and business performance. As a Customer Service Representative
, you will serve as a key point of contact for customers, supporting both inbound and outbound interactions while partnering with internal teams to resolve issues efficiently.

• Answer inbound customer calls related to billing, account updates, and online portal access.
• Make outbound calls to follow up on customer requests and assist with issue resolution.
• Process payments, refunds, and service-related tickets accurately and in a timely manner.
• Route new and renewal sales inquiries to the appropriate internal teams.
• Provide professional, accurate, and customer-focused support across all interactions.
• Collaborate with Care, Billing, and Sales teams to resolve customer issues efficiently.
• Meet defined performance metrics, including quality standards, average handle time, and service levels.
• Share customer feedback and insights to support process improvement and retention initiatives.
• Manage customer communications through email and chat channels in addition to phone support.

• 1–3 years of call center or customer service experience required.
• Experience with in the retail energy industry or regulated utility markets preferred.
• Ability to type at least 40 words per minute while navigating multiple systems.
• Proficiency with Microsoft Outlook, Word, Excel, and CRM platforms.
• Experience handling billing inquiries, payments, or account servicing preferred.
• Ability to manage a high-volume workload with consistent accuracy.
• Availability for occasional overtime based on business needs.
• Authorization to work in the United States without sponsorship.