Specialist, Credit Customer Care

Note:

Bilingual in French is a requirement for this position.

Position Summary

The Credit & Collections Customer Care Specialist is responsible for receiving and responding to inbound call inquiries from Sysco Customers, Sales Representatives and other customer representatives. Specialists are responsible to answer customer inquiries and/or resolve issues. When necessary escalate tasks to the relevant party. The specialist needs to be able to perform credit inquiries, invoice retrieval and credit hold release analysis while having a high level of customer service skills.

Primary Areas of Responsibility

• Responsible for making decisions to release orders/accounts, note in the system why they made the decision on the release and held accountable to comply with all required validation steps.

• Collect payment information and validate past performance history for trade customers.

• Update customer’s log in the system

• Disposition calls after completion of the call, capturing reason for call.

• Always focus on the customer first model, providing feedback on the process.

Position Type and Expected Hours of Work

• C4 hours – Monday – Friday, 7am – 8pm CST;
  Sunday, 9am – 7pm CST

• Hours and breaks are assigned by business needs with a window to take lunch

Work Location

• This role is Remote

Education

• Associate degree required or equivalent combinations of experience and education in lieu of degree required.

Minimum Experience

• 2-4 years’ experience in customer facing support center

• Bilingual in French

Professional Skills

• Demonstrates strong communication and oral skills; effectively communicate with internal/external customers

• Demonstrates the ability to work across functions

• Analyzing past due accounts and applying directive/parameters provided to make a decision

• Proficiency with Microsoft Office and specialized accounting / finance software systems (e.g., Cora/Salesforce)

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms.

The employee must occasionally lift and/or move up to 20 lbs.

Working Conditions

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.