Call Center Customer Service Rep - Houston, TX

Company Name

ARS-Rescue Rooter

Overview

Join ARS, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.

Customer Service Representatives can expect:

* Year-round work as we service multiple trades with multiple busy seasons.

* Competitive pay options based on your skill and availability.

* Paid orientation, paid training, and weekly direct deposit payroll.

* Clean office environment with great equipment and a strong team ready to grow along side of you.

* Comprehensive Training Opportunities provided by in-house Learning & Development team.

* Training including but not limited to technical, sales, safety, leadership, systems training.

* National Network to support professional growth & development and provide transfer opportunities.

Pay: $18-$19 per hour

Schedule:

12pm-8:30pm or 2pm-10:30pm

Full-time, year-round work

What We Offer:

* Weekly pay via direct deposit

* Paid training and onboarding

* Insurance available after 31 days

* Low-cost medical (as low as $5/week)

* Dental, vision, HSA/FSA

* 401(k) with company match

* 13 days PTO + 8 paid holidays

* Company-paid life insurance

* Clean office environment with strong team culture

* Career growth opportunities within a national network

Responsibilities

Deliver exceptional customer service through inbound and outbound calls. You'll manage scheduling, handle multi-line phones, and support customers with professionalism and urgency. This is a fast-paced, team-driven role based in-office.

THIS IS NOT A REMOTE POSITION

Qualifications

* Prior experience in a customer service or call center environment

* Proficiency with Microsoft Office and computer-based systems

* Ability to handle multi-line phones with accuracy and composure

* Must report daily to our office, this is not a work from home opportunity.

* Ability to work assigned shift and weekend rotation as required. (Discuss all schedule requirements at interview)

* Must pass background check and drug screening

Note:

This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional money may be offered based on experience and will be detailed in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on any protected status under federal, state, or local law. Privacy policy available upon request.