Executive, Customer Service​/HelpDesk, Customer Service Rep

position

operations specialist (night/day shift)

founded in 2007, e-commerce company, ergode with a global reach of more than 120 countries and Over 100 marketplaces. We have catered to over 5 million customers worldwide in a short amount of Time. Currently, we have 21 curated websites that bring to our customers. We are a houston, texas Based corporation and have been in the business for almost 15 years.

We have a dedicated and Strong team of 650+ associates and we are continuously adding new people to our team. Ergode is Consistently ranked among the top online shopping destinations as we have been rated as the top 30 Sellers on amazon, and top 5 in walmart, and have also managed to achieve the number 1 ranking on Ebay.

ami ventures inc. | vir ventures inc. | boson technologies

malco modes | bella sous | red cup livings | keeble outlets | store indya | vizari sports | shalin india | wristy buddy i bolaball i us tech i herbal concepts | morning star | yardlio | kozi | clear bottle

• receive and capture customer orders through various channels: website, mobile app, phone, email.
• ensure orders are complete and accurate: product details, quantity, shipping information.
• verify authenticity to prevent fraud.
• confirm product availability, update inventory.
• check for special instructions or requests.

• select shipping method based on preferences and policies.
• generate shipping labels and packing slips.
• coordinate with carriers for pickup and delivery.
• provide tracking information to customers.
• prepare invoices and include them in shipment.

• maintain accurate records: orders, payments, shipping details.
• track customer info and order history for future reference.
• analyze workflows to identify bottlenecks or improvement areas.
• implement process enhancements to increase efficiency and customer satisfaction.

• generate and review reports on order processing metrics: fulfillment times, error rates, customer satisfaction.
• use data insights to make informed decisions and improvements.

• maintain accurate inventory records to prevent overselling and backorders.
• regularly update platform with product availability status.
• monitor and manage stock levels to ensure restocking as needed.

• any graduate / hsc passed with relevant experience (min 6 months).
• excellent verbal and written communication skills.
• strong problem-solving and decision-making abilities.
• ability to handle multiple tasks simultaneously while maintaining attention to detail.
• customer-focused mindset with passion for delivering exceptional service.
• proficient in customer service software, crm systems, microsoft office suite.
• ability to work in fast-paced environment and adapt to changing priorities.
• empathy and patience when dealing with frustrated or upset customers.

• basic excel: proficiency in functions, data entry, sorting, filtering, basic formulas, vlookup, pivot tables for organizing and analyzing customer data, creating reports, maintaining accurate records.
• tracking website knowledge: familiarity with tracking websites and systems (e.g., shipment tracking platforms) to assist customers, provide real-time updates, address delivery concerns.
• email management: strong email management skills, drafting professional concise emails, organizing and prioritizing incoming emails, responding promptly for efficient communication.