Equity Loan Processor

The Home Equity Loan Processor will:

• Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service
• Manage a large pipeline of applications while meeting required service level agreements
• Responsible for thorough application review, collection, review and validation of all required documentation, including income calculation, following up with the customer within established time frames and delivering a quality application to Underwriting
• Serve as a primary point of contact, providing customers with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement. Activities include:
• Accept incoming phone calls
• Make outbound phone calls to follow up on outstanding documents and provide updates on loan status
• Monitor and respond to incoming emails
• Monitor and respond to incoming voicemails
• Document all communication
• Focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments
• Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service
• Able to articulate difficult and/or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence

• This position requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed to meet business demands
• Hours are typically 8 am - 5 pm PST or 10 am - 7 pm EST depending on your location and/or business needs
• This is a remote opportunity; must be located within 100 miles of a local Accenture office in the following states: CA, TX, AZ, NC, OR
• Active NMLS license

• Minimum of 2 years of mortgage experience
• Minimum of 2 years of customer contact experience

• Ability to work well in a fast‑paced, multi‑task environment
• Self‑starter that thrives in a team environment
• Strong organizational, problem‑solving and time‑management skills
• Professional communication both written and verbal

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an ongoing basis and there is no fixed Final date to receive applications.

Information on benefits is here. ()

Role Location Hourly Salary Range

California $23.13 to $48.13

Cleveland $21.39 to $38.51

Colorado $23.13 to $41.59

District of Columbia $24.62 to $44.28

Illinois $21.39 to $41.59

Maryland $23.13 to $41.59

Massachusetts $23.13 to $44.28

Minnesota $23.13 to $41.59

New York/New Jersey $21.39 to $48.13

Washington $24.62 to $44.28

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1  or send us an email or speak with your recruiter.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.…