Bilingual Spanish Customer Service Agent

Overview

As a Customer Experience Agent, you are the first point of contact and the voice of the Client for our members. Your primary responsibility is to deliver exceptional, empathetic, and efficient service—turning moments of concern into moments of reassurance. This role is fundamental to building trust with our members and delivering on our promise to improve every life.

• Respond to inbound inquiries from Medicare Advantage members, providing accurate, timely, and warm support.
• Navigate complex issues related to benefits, claims, enrollment, and clinical services, advocating for members' needs while collaborating with internal teams to ensure full resolution.
• Embody a customer‑first mindset by actively listening to needs, de‑escalating concerns, and providing personalized, compassionate support.
• Use our internal systems and tools confidently to access member information while keeping your focus on the human connection behind every interaction.
• Contribute to a culture of continuous improvement by documenting interactions and sharing feedback trends to improve both processes and experiences.
• Adhere to all operational procedures and regulatory requirements to ensure compliance and protect member information.

• Bilingual – Spanish
• Empathy
• Customer support and customer service
• Help desk support
• Outbound support
• Technical support (call center)
• Inbound memory care, hospice, oncology support

Entry Level

Contract to hire; fully onsite position in Houston, TX.

Pay range: $24.00 – $24.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short‑and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation, or sick leave)

This position is anticipated to close on Jan 23, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. TEKsystems is an Allegis Group company.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.