Customer Service

Achieve is a leading digital personal finance company that helps everyday people move from struggling to thriving. Using proprietary data and analytics, we tailor solutions for each step of our members’ financial journey, including personal loans, home equity loans, debt consolidation, financial tools, and education.

As a member of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you’ll be there every step of the way to provide empathy, care, and guidance when it’s needed most.

This role is structured to allow career progression toward higher‑level positions.

This position is 100% work‑from‑home. Candidates must reside in the greater Houston, Dallas or surrounding areas in Texas.

Starting Pay: $16.00/hr

Start Date: February 16th, 2026

• Monday‑Friday schedules available
• 4 × 10 shifts also available, including weekends (additional pay incentives for working weekends)

• Communicate with our members via phone and email, exhibiting care in every interaction
• Listen to our members, providing empathy and solutions to their unique needs
• Collaborate with your team to share knowledge and best practices
• Accurately document member interactions and activity

• Minimum of 1 year of customer service experience (call center or retail)
• High school diploma or equivalent
• Availability for an 8‑hour shift between the hours of 6 am – 8 pm
• People‑focused approach and solution mindset
• Ability to handle a high volume of inbound calls
• Strong communication skills

• 401(k) with employer match
• Medical, dental, and vision with HSA and FSA options
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship through our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups

Join Achieve and help change the future. We’re proud to have over 3,000 employees in hybrid and work‑from‑home roles across the United States with hubs in Arizona, California, and Texas. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well‑being first.