Field Service Dispatcher - MPS Field Service

Field Service Dispatcher - MPS Field Service

Mustang Cat is hiring a skilled Field Service Dispatcher to support our Power Systems division by coordinating service requests for diesel and natural gas engines and generator systems. In this role, you’ll serve as the key liaison between customers, field technicians, and internal service teams, ensuring timely repairs and exceptional customer support across Southeast Texas.

• Supervise progress of in-field repairs on diesel and natural gas generators and engines
• Dispatch and schedule technicians to expedite repairs efficiently
• Coordinate parts orders and component repair status
• Monitor technician overtime and control field service expenses
• Address and resolve customer complaints or concerns professionally
• Open, edit, review, and invoice work orders in a timely manner

• Great Work-Life Balance
• On-Premise Clinic
• Tuition Reimbursement
• Vast Growth Opportunities
• Job Stability
• Full-Time Benefits:
  Medical, Dental, Vision
• 401(k) with Employer Matching
• Paid Vacation, Sick Time & Holidays

• High school diploma or equivalent required
• 1–2 years of experience dispatching in a service or repair-based industry
• Excellent verbal and written communication skills
• Strong computer proficiency and ability to work within service software
• Self‑motivated and able to thrive under pressure in a fast‑paced environment
• Detail-oriented with strong organizational skills

• Mechanical aptitude or familiarity with diesel engine or generator systems
• Bilingual – Spanish/English

Mustang Cat is an Equal Opportunity Employer.