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Guest Service Agent
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-01-01
Listing for:
Dreamscape Hospitality
Full Time
position Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Join to apply for the Guest Service Agent (Full Time) role at Dreamscape Hospitality
Location: Houston, TX
Job SummaryWe are seeking a friendly and professional Front Desk Agent / Guest Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a positive experience from check-in to check-out.
Key Responsibilities- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Manage the check-in and check-out process efficiently and accurately
- Handle guest inquiries, requests, and complaints in a timely and professional manner
- Provide information about hotel services, local attractions, and amenities
- Process reservations and maintain accurate records in the hotel management system
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Assist with billing and payment processing
- Maintain a clean and organized front desk area
- High school diploma or equivalent; additional education in hospitality is a plus
- Previous experience in a customer service role, preferably in the hospitality industry
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficient in using computer systems and hotel management software
- Attention to detail and problem-solving skills
- Flexibility to work various shifts, including weekends and holidays
We are an equal opportunity employer and welcome applications from all qualified individuals.
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