Customer Service Representative - Brello

Customer Service Representative – Brello

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Company Overview

At Allia Health, the umbrella organization for Southend Pharmacy, Brello Health, Hello Wellness and Woven, we don’t just follow industry trends—we redefine them. Our mission is to commoditize anti‑aging solutions, making them affordable and accessible to the average consumer—not just the wealthy. By offering customized and cost‑effective wellness products that follow cost‑containment models, we aim to improve people’s quality of life and meet them wherever they are on their health journey.

Job Summary

The Customer Service Representative (CSR) will be the primary point of contact for our customers, ensuring they receive exceptional service and support while gathering valuable feedback to enhance our offerings.

Key Responsibilities

• Customer Engagement and Inquiry Resolution:
  Assist patients by addressing their inquiries related to subscriptions, billing, and orders. Provide support and share relevant information with potential patients via Intercom.
• Subscription Management:
  Ensure that patient subscriptions in Woo Commerce are functioning correctly, resolving any issues to maintain a seamless experience.
• Participate in Training:
  Attend training sessions to learn effective communication strategies and collaborate with team leaders to improve customer interactions.
• Meet Performance Goals:
  Achieve targets for ticket/call volume, customer satisfaction, and reviews collected, and report progress to the management team.

Qualifications

Required

• Experience:
  
  Customer service or telemarketing.
• Skills:
  
  Strong English communication skills (native or fluent), with the ability to effortlessly initiate and engage in conversations;
  Intercom experience; comfortable using CRM systems like Go High Level and call tools like Wave; problem‑solving, tech‑savvy; commitment to continuous learning and a passion for providing exceptional service to our customers.
• Certification Requirement (if applicable): N/A

Preferred

• Woo Commerce experience, Stripe experience, Cold calling experience, Health & Wellness industries experience.

Physical Requirements

• Ability to sit for extended periods at a desk and work on a computer.
• Ability to communicate effectively in person, over the phone, or via virtual meeting.
• Ability to perform repetitive motions with hands and arms, such as typing.

Benefits

• Salary: $7/hr
• 100% remote work
• Paid time off and holiday pay
• Performance‑based bonus opportunities
• Opportunities for career advancement and professional development
• Collaborative and supportive work environment

Allia Health Group is unable to offer visa sponsorship at this time. Candidates must be legally authorized to work in the United States without current or future sponsorship.

Equal Opportunity Employer Statement

Allia Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you have any questions or require accommodations during the application process, please contact

Work schedule:

8:00 am – 5:00 pm Central Time (Mon‑Fri).

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