Bronze Customer Order Specialist

Bronze Customer Order Specialist page is loaded## Bronze Customer Order Specialist locations:
TX - Houston time type:
Full time posted on:
Posted Todayjob requisition :
Req.
157100

Our associates celebrate lives. We celebrate our associates.

The Customer Order Specialist plays an integral role in working with our pre-need client families, via phone and email, who have purchased a bronze marker at one of our cemeteries. The Specialist is responsible for concept design/layout of memorials to support the Company’s marker storage initiative. This role works to consistently uphold established standards, maintain accuracy/integrity and ensure that all artwork and image files are properly maintained.
** JOB RESPONSIBILITIES
*** Conduct phone calls to existing client families to review their memorial selection and gather the details needed for the memorial / marker design to be manufactured and stored with our supplier
* Provide the highest level of customer service to both internal and external customers
* Using the company’s internal point-of-sale system and our supplier’s system research, design and submit bronze memorial / marker designs for approval by client family to manufacture and store
* Meet the weekly productivity goals set forth for the Bronze Memorial team
* Catalog, update and maintain digital library of all projects within established filing system
* Adjust priorities when appropriate and perform other job related duties assigned to meet team goals
** MINIMUM Requirements
**** Education
* ** High school diploma or equivalent
** Experience
* ** One year of customer service or call-center related experience required
** Knowledge,

Skills and Abilities

*** Ability to adjust priorities when appropriate to meet weekly productivity goals
* Knowledge and experience working with Microsoft Office software including Excel, Outlook and Word
* Attention to detail/accuracy; proofreading and quality control skills
* Ability to work efficiently and independently within a goal-oriented environment with a high energy level and positive attitude
* Demonstrated effective communication skills, both oral and written
* Ability to work well as part of a cohesive team
** Work Conditions
**** Work Environment
** When considering the work environment associated with this job, the following factors may apply:
* Work indoors during all seasons and weather conditions
* Standard business dress is required## Work Postures When considering the work postures associated with this job, the following factors may apply:
* Sitting continuously for many hours per day, up to 6 hours per day## Physical Demands When considering the physical demands associated with this job, the following factors may apply:
* Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage## Work Hours When considering the work hours associated with this job, the following factors may apply:
* Working Saturdays when necessary to meet the weekly productivity goal.

Postal Code: 77019

Category (Portal Searching):
Logistics

Job Location:

US-TX - Houston
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