Senior Program Manager

FLSA STATUS

Exempt

EDUCATION

• Bachelor’s degree or higher in business, healthcare administration, clinical or related field

EXPERIENCE

• Five years experience related to business or healthcare administration or in a nonprofit setting; may consider HM employee with four years’ experience who demonstrates progressive responsibilities

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
• Strong communication and presentation skills. Ability to conduct effective presentations when working with physician leadership, administrators and peers and a variety of audiences
• Ability to establish and maintain positive leadership, project team member and internal relationships
• Strong analytical and interpersonal skills
• Ability to lead meetings, conversations and present with authority
• Ability to work under pressure and balance many competing priorities
• Ability to multi-task and work in an organized manner
• Ability to uphold confidential and sensitive information
• Proficient in spreadsheet, word-processing, and presentation software
• Good judgment and decision-making ability, with strong analytical and critical thinking skills; understands when to escalate issues
• Ability to engage and be open to ideas offered by others; works collaboratively and contributes to dialogue
• Demonstrated initiative in managing projects and communication with stakeholders
• Ability to work autonomously on multiple tactical and strategic initiatives

• Facilitates the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed. Effectively builds and leverages relationships with key stakeholders to develop and promote system-wide programming, obtains buy-in to change efforts, provides ongoing consultation and promotes Houston Methodist strategies. Works cross-entity (system-wide) to achieve innovative and actionable outcomes.
• Leads program strategies with key stakeholders and others to ensure department timelines, deliverables and budgets are met. Serves as a primary resource/subject matter expert and a key liaison to councils and professional groups.
• Leads communication with authority to individuals and groups in a manner that engages and helps them understand and retain information, managing expectations. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
• Serves as mentor and role model for coworkers. Initiates opportunities for improvement of department/program score for turnover/retention/employee engagement.

• Coordinates the operation of departments to confirm that assigned programs are completed according to specifications, budgets and timelines. Consults with colleagues, leaders, and other stakeholders to improve effectiveness and efficiency of programs. Regularly discusses any program problems, ensuring that customers/clients are updated on the status.
• Partners with management to evaluate the implementation and effectiveness of assigned program, monitors progress and achievement of objectives, and identifies corrective actions as indicated. Provides leadership with decision support needed to make informed strategic decisions.
• Analyzes data relevant to the scope of the role and provides summary information to key internal stakeholders to develop system-wide strategies to improve targeted outcomes.

• Develops an implementation plan for launching programmatic elements within focus area, providing support in planning and organizing cross-functional unit and cross-entity activities and committees. Drives strategy and ensures the success of programs and/or assigned sponsor ships/events.
• Researches and analyzes various types of data, compiling high quality reports, proposals, presentations, and other documentation for senior management and customers. Develops effective business cases and presents to leadership, clients and stakeholders in order to influence and facilitate strategic change, as appropriate.
• Leads external and internal program committees and task forces, ensuring that critical objectives are clearly explained, and action items are appropriately delegated. Follows up on action items as necessary to ensure completion of assignments.
• Develops and leads training strategies, education and communication related to program(s) to drive improved…