Senior Customer Success Manager

A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga accelerates the customer’s journey to becoming a more connected and intelligent business. The Conga Advantage Platform is recognized worldwide for enhancing this journey, bringing together Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities on a single open platform. It integrates seamlessly with any ERP, CRM, and Cloud. Powered by a unified data model and purpose‑built AI, Conga helps companies achieve a unique advantage—one built on seamless connection, actionable intelligence, and scalable growth.

Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision‑making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.

Job Title: Sr. Customer Success Manager

Locations: Houston OR Boston (Hybrid - in office 3x/week)

Reports to: Manager, Customer Success

The Senior Customer Success Manager will manage a portfolio of Conga’s largest, most complex global accounts. You’ll build trusted relationships, drive product adoption, and ensure customers achieve measurable business outcomes. Acting as a strategic advisor and cross‑functional liaison, you’ll deeply understand customer needs, coach them toward success, and continuously seek insights to strengthen the partnership. You will act as a strategic trusted advisor for your customers, building and managing executive relationships with multiple stakeholders.

Conga’s largest customers are industry leaders who rely on us to power their revenue operations  a Sr. Customer Success Manager, you’re not just supporting accounts, you’re shaping strategic outcomes for global enterprises. Your work directly impacts customer retention, expansion, and satisfaction, making you a key driver of Conga’s growth. This is a high‑visibility role where your ability to build trust, understand use‑cases and guide recommendations, influence adoption, and deliver value will make a measurable difference.

Required experience: 8+ years of B2B SaaS experience owning and driving accountability for strategic and enterprise‑level, global customer accounts. As a subset of total experience, 5 or more years of B2B SaaS Customer Success experience in a complex enterprise‑grade SaaS company with a proven track record of customer retention and expansion.

Analytical skills: Able to interpret complex data, uncover patterns, and translate insights into actionable strategies. Uses data‑driven approaches to guide customer maturity, identify areas for improvement, and track success with precision. Be comfortable using tools such as Power

BI, Gainsight, Salesforce and Clari.

Communication and interpersonal skills: Exceptional communicator with the ability to clearly convey complex concepts and technical details to both executive‑level and non‑technical audiences. Skilled at building rapport, earning trust, and managing relationships across diverse customer profiles and internal teams.

Strategic problem-solver with a proactive mindset: Comfortable navigating complexity and ambiguity. Equally adept at diving into operational details and engaging at a strategic level to drive meaningful customer outcomes. Self‑guided with the ability to understand the big picture and develop detail‑oriented solutions.

Business acumen: Able to align product functionality and adoption to broader business goals, interpreting or creating these in partnership with your customers. Confident in advising on best practices, backed by a solid understanding of revenue models, KPIs, and financial metrics relevant to the customer’s industry.

Customer advocacy: Passion for advocating on behalf of customers, representing their interests, and influencing internal stakeholders to deliver…