Talent Solutions Sales Specialist

Position: Goodwill Talent Solutions Sales Specialist
Job Title: Goodwill Talent Solutions Sales Specialist

Department: Goodwill Talent Solutions (GTS)

Reports to: GTS Business Development Manager (BDM)

FLSA Status: Exempt

Mission Support:

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Position Summary:

Responsible for the day-to-day sales activities, including prospecting, qualifying leads, outreach, delivering presentations, and generating job orders from employers throughout Greater Houston. Collaborates closely with the recruiting team and the BDM to ensure client needs are met efficiently and quickly.

Essential Duties and Responsibilities:

• Generate new leads through cold calling, setting appointments, email outreach, social selling on Linked In, and networking.
• Research target companies within assigned industries to identify decision-makers and potential job openings.
• Maintain high weekly outreach activity to support pipeline growth.
• Qualify inbound and outbound leads and schedule discovery meetings when appropriate.
• Conduct initial discovery conversations with small and mid-sized employers to understand basic staffing needs.
• Present GTS's services using approved pitch decks and talking points.
• Collect job order details from clients and provide thorough, accurate intake information to the recruiting team.
• Follow up on pending proposals, job orders, or documentation requests.
• Support the BDM in preparing materials for client presentations or events.
• Serve as the point of contact (POC) for assigned accounts to ensure smooth communication.
• Provide client updates, collect feedback, and help resolve issues in collaboration with recruiting.
• Track active job orders for progress and inform hiring managers with updates.
• Support conversion processes (temp-to-hire requests, assignment changes, extensions).
• Assist with scheduling candidate interviews or client tours as needed.
• Clearly communicate job details and client expectations to recruiters.
• Meet weekly with the recruiting team and operations to review open orders, priorities, and upcoming needs.
• Flag urgent or high-priority client requests to ensure timely fulfillment.
• Keep accurate and up-to-date Customer Relationship Management (CRM) records such as notes, activities, contacts, and opportunities.

• Support growth in Houston's high-volume sectors, such as:

• Light Industrial, Warehouse, Logistics
• Administrative, Clerical & Customer Support
• Manufacturing & Production
• Retail, Hospitality & Entry-Level Roles
• Healthcare Support & Non-Clinical Roles
• Construction Labor & General Trades

• Translate business problems into staffing solutions with measurable outcomes.
• Log outreach activities consistently.
• Track job orders, placements, and follow-ups to ensure reporting accuracy.
• Provide weekly updates on outreach metrics, job orders generated, and client feedback.
• Expand within accounts (new locations, divisions, skill sets; conversions from temp to hire; project/recruitment process outsourcing (RPO) pilots).
• Assist in organizing client-focused events and career fairs, ensuring smooth coordination between sales and recruitment during site visits and community outreach efforts.
• Other duties as assigned by management.

Additional Responsibilities:

• Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
• Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must be punctual, dependable, and maintain a professional appearance.
• Maintain a high level of confidentiality.
• Must perform work safely; maintain good housekeeping standards and ensure all aisles and pathways to fire exits are clear and free of clutter.
• Adheres to local, state, and federal laws and regulations.

Key Performance Indicators (KPI):

New Client Revenue Generation:
Achieve or exceed the established fiscal year goal for gross margin generated by new clients (Actual vs. Target).

Job Order Acquisition Volume:
Achieve minimum weekly/monthly targets for the number of new, quality job orders secured from both new and existing clients.

Client Acquisition Rate:
Total number of new, unique client accounts signed per month/quarter.

Sales Cycle Efficiency:
Track the conversion rate from qualified lead to closed job order (e.g., Target: 20% conversion).

Gross Margin on Placements:
Achieve or exceed the target gross margin percentage on all placements and contracts secured.

Activity Metrics (Outreach):
Meet minimum weekly targets for qualified new client meetings/presentations booked and initial client…