Operations Analyst – Energy

Overview

We’re Hiring:
Retail Operations Specialist (Disconnects & Reconnects)

Work for a leading retail energy provider where operations, analytics, and customer impact come together.

We’re looking for a detail-driven Specialist to play a critical role in keeping service moving for residential and small commercial customers. In this role, you’ll monitor, analyze, and resolve disconnect and reconnect activity, troubleshoot system failures, and work closely with distribution partners to ensure timely and accurate service actions.

If you enjoy problem-solving, working with data in systems like SAP/CCS and BW, and taking ownership of complex account issues, this could be a great fit for you.

• Reviewing accounts to determine if disconnection or balance transfers are warranted
• Monitoring automated disconnect/reconnect processes and resolving failures
• Running and analyzing reports to identify trends and system issues
• Partnering with management and utility providers to resolve rejected or failed orders
• Ensuring compliance with Texas PUC rules and company collection policies

• 2 years of business experience (or 6 months collections SAP/CCS experience)
• Strong attention to detail and analytical mindset
• Ability to work independently and in a team
• Comfort working with data, spreadsheets, and reporting tools
• Knowledge of the utility or deregulated energy industry is a plus

If you’re ready to make an impact behind the scenes in energy operations, let’s connect! ⚡