Sales Operations Analyst

Who We Are

Hunger Rush is a leading provider of integrated restaurant solutions. The Hunger Rush POS platform and the Menufy Online Ordering platform are our signature products that help make it easier for restaurant owners and operators to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business.

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The Sales Operations Analyst role will report directly to the Sr. Director of Finance and support the needs of the go‑to‑market organization, while working cross‑functionally across the business. The goal of this role is to act as a pillar of reporting and process improvement for the sales and marketing teams to achieve their targets through reporting, process updates, and efficiencies. They are a key cog in the Go‑To‑Market Organization as a reporting lynchpin who works with top level leadership to drive value and transparency through the GTM funnel / value chain.

This role is tasked with creating a better system and data ecosystem for the team to work in and thus will have a lot of exposure across the organization at all levels.

This is a remote role

• Project manage key firm initiatives across the go‑to‑market organization, including the Salesforce Improvements Roadmap, process improvement projects, and procurement of new tech stack solutions

• Work to improve the company’s CRM Platform by creating efficiencies in the sales process and maintaining proper data hygiene

• Track and analyze sales data and develop narratives around avenues for performance improvement

• Maintain Sales and Marketing reporting for weekly cadences including Pipeline, Funnel conversion, and Bookings to name a few

• Maintain documentation and user base across the Go‑to‑Market tech stack

• Support the sales team in improving the velocity of sales through the sales funnel and maintain data hygiene in our Salesforce platform

• Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth. Experience with report automation is a must

• Collaborate with the Marketing team(s) to ensure proper lead management processes, metrics and policies are adopted across the sales org

• Work cross‑functionally to improve integration between Salesforce and other mission‑critical systems, including Net Suite, Outreach, Hub Spot, Gainsight, Brizo, and Power
  
  BI (or other visualization tools).

• Support the field sales team on execution of quote processes, pricing, configuration, and contracting terms across the systems

• Provide first‑tier support for any end‑user technical or process questions in the sales tech stack

• Has a passion for sales support, reporting, and data

• Understands the value of clean data, process integrity, and org‑wide collaboration/buy‑in

• An experience in Excel and Salesforce based reporting and developing reports to provide insight into the GTM team’s progress

• Possesses strong communication skills and a desire to work effectively across Sales, GTM, Customer Success, and Executive team(s)

• Takes a proactive approach to the role where they not only identify the problem but propose solutions and execution plans to the larger team(s)

• Exemplary written/verbal communication, critical thinking, and interpersonal skills both upstream and downstream

• Proficient in Salesforce and Microsoft products with experience in Power
  
  BI, Hub Spot, Net Suite, Gainsight, VOIP dialers, Outreach, Tableau, and contract management software a plus.

• Organized with a desire to learn new technologies and processes quickly. Able to operate independently and project manage cross functional teams

• Enjoy working in a fast‑paced and agile company with the ability to manage changing requirements

• Able to work cross functionally in order to gather requirements, create process flows, and…