Program Manager - Shopify

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs.

We provide service and support to our communities through the Market Star Foundation.

Our exceptional team is the cornerstone of Market Star's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

Market Star is seeking a Program Manager to lead an outbound inside sales team for our client Shopify. As a Program Manager, you will be responsible for leading and managing a team of sales professionals to achieve sales targets and drive revenue growth. You will also serve as a point of contact for our client stakeholders and will be responsible for building and maintaining productive professional relationships.

In this role, you will develop and implement strategic sales plans, analyse market trends, monitor competitor activities, and provide regular sales performance reports to senior management. Effective communication, leadership, and analytical skills will be essential for success in this role.

Hybrid, Leopardstown, Dublin 18 (Tuesday, Wednesday & Thursday in office)

• Manage client relationships and day-to-day engagement and as the main point of contact for client stakeholders
• Identify and provide clear program objectives focused on sales and operational solutions to key internal and external stakeholders across the business
• Manage program targets, commissions and incentive plans, aligned to client and business expectations
• Develop and deliver business reviews, typically weekly and quarterly, across multiple levels of client stakeholders including the C‑Suite
• Oversee sales team performance by driving quota attainment including metric attainment, quota management, forecasting, and data trend analysis
• Develop and coach a team of employees and / or leaders through daily performance management, training, and development plans focused on obtaining program objectives
• Deliver on critical timelines and deliverables associated with strategic planning and performance management of the program
• Maintain staffing optimization through deliberate hiring practices, employee retention, performance planning, and disciplinary action
• Collaborate frequently within the Market Star ecosystem including your Director and VP, Business Intelligence, Talent Solutions, Talent Acquisition, and Market Star Foundation

• 5 years of experience in a sales environment; experience in SaaS or tech sales preferred
• 3 years of direct leadership experience of individual contributors and / or leaders
• Experience managing client or stakeholder-based relationships
• Track record of goal attainment in a sales role or as a sales leader; experience with hybrid teams a plus
• Experience utilizing and interpreting data and reporting in a sales environment to drive performance
• Proficient understanding of technology tools including CRM and sales acceleration platforms
• Proven success working with other departments or individuals to achieve business outcomes
• Demonstrated ability to communicate professionally to a team, senior leadership, and internal resources
• History of developing and presenting business reviews in a live or virtual setting
• Demonstrated success in following, teaching, and coaching a sales process to improve the…