Operations Analyst Ii

DESCRIPTION

Job Title: OPERATIONS ANALYST II
Job Code: SES
064

At Shell Energy Solutions, we believe there’s a better way to power your business and home. Aligned with Shell’s ambition to be a significant global power business and to become net zero by 2050, our cleaner, affordable, and simple solutions help companies manage their energy spend and plan their sustainability roadmap – a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials.

Shell Energy Solutions’ mission is to deliver cleaner energy solutions for a brighter tomorrow by guiding customers toward a better energy future, enabling customer choice, and providing market‑leading energy solutions. Going above and beyond for our customers is what we’re all about and we have set out to deliver the very best experience to our customers across all our channels.

But bigger challenges lie ahead, and we need to keep moving forward. Are you ready to help us get there?

We are looking for a highly motivated individual with a genuine interest in energy, technology, and a passion to deliver products for a growing company. The B2B Retail Operations Analyst holds an important role in achieving our strategic and operational goals. The role is responsible for monitoring and managing all operational aspects, including but not limited to day‑to‑day transaction processes, generating and/or reviewing operational reports, resolving operational issues, performing account reconciliations, identifying and supporting operational efficiencies within the Operations team and with other cross‑functional teams, and handling internal/external communications.

The ideal candidate must be detail‑oriented with excellent analytical and communication skills. The analyst must be well‑organized, self‑motivated, process‑oriented, be able to prioritize and multi‑task, and thrive in a dynamic, quick‑changing environment. Reporting to the Manager, Operations, the role requires a self‑motivated, dedicated, and responsible individual with the ability to perform well under pressure.

• Monitor and manage day‑to‑day operations, including processing of transactions and resolving exceptions to ensure timely and accurate production of enrollments, drops, etc. and invoices for across the SES footprint
• Review, analyze and take appropriate action on applicable reporting and any issues identified during day‑to‑day responsibilities
• Analyze and troubleshoot customer (internal and external) inquiries, issues, and concerns, including working with other departments to resolve and ensure the best customer service interaction possible
• Review and respond to operations related inquiries in a timely and professional manner
• Analyze errors/issues to identify the root causes and develop mechanisms to minimize or eliminate future issues
• Analyze and validate data to provide assurance of accuracy and validity of critical business information.
• Communicate and resolve issues with utilities, as needed.
• Utilize problem‑solving and multi‑tasking skills to manage daily work requirements, along with interruptions of additional requests.
• Continuously think about methods to improve operational activities and suggest process and system improvements, as needed.
• Maintain proper documentation of the operations processes and related controls
• Provide cross‑functional support to peers and departments to develop satisfactory end‑to‑end delivery processes and results
• Collaborate and coordinate with cross‑functional teams on new initiatives or projects
• Responsible for backing up other analysts on the team, when necessary
• Other duties as assigned

• Bachelor’s degree or 3-5 years relevant experience
• Minimum 2 - 4 years’ experience in energy field
• Knowledge of ERCOT, PJM, MISO, NYISO, NEISO and CAISO markets
• Knowledge of PUC and/or Utility standards
• Proficient use of Microsoft Office programs including Word, Outlook, Powerpoint. Strong Excel skills.
• Strong analytical and problem‑solving skills; must be able to provide timely and accurate data analysis.
• Strong business writing skills and experience developing…