Sales Program Manager - Airbnb

About Market Star

About Market Star:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs.

We provide service and support to our communities through the Market Star Foundation.

Our exceptional team is the cornerstone of Market Star's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

About Our Client:

Our client is one of the largest players in the hospitality space, acting as a broker for 250 million happy customer transactions every year and turning over more than $10

Billion in revenue in 2024.

This a household brand in the top 1,000 organisations in terms of revenue, listed as a Forbes Global 2000 company and featured in the TIME World’s Best Companies of 2024. The potential in this project for a successful candidate is truly substantial!

Location: Leopardstown, Dublin 18 – Hybrid (Tue, Wed, Thu)

• Manage client relationships and day-to-day engagement and as the main point of contact for client stakeholders
• Hire and recruit new talent as needed
• Coach, support and enable a diverse team across multiple disciplines and workflows including Team Leaders, Inside Sales Reps, Customer Onboarding, QA and BI.
• Create and implement systems and processes to measure quality, effectiveness and productivity of the team
• Create and implement systems and processes that drive efficiency and performance
• Report on forecasting, performance to goal, trends, blockers and opportunities
• Collaborate with Program Director, Training and Quality teams to identify strategies, and processes to achieve increased revenue goals, improved conversion rates and faster moving pipelines
• Prepare and conduct weekly and monthly business reviews with clients and be a key contributor to quarterly business reviews with clients
• Set team goals in partnership with analytics team and the client
• Oversee team performance to goals
• Manage, coach and mentor team leaders to ensure optimal performance
• Develop and implement strategies that drive employee engagement, performance and retention
• Maintain staffing optimization through deliberate hiring practices, employee retention, performance planning, and disciplinary action
• Continuously increase the effectiveness of the team, recognizing opportunities for creating new systems, structures, and processes.
• Maintain staffing optimization through deliberate hiring practices, employee retention, performance planning, and disciplinary action
• Collaborate frequently within the Market Star ecosystem including your Director and VP, Business Intelligence, Talent Solutions, Talent Acquisition, and Market Star Foundation
• Identify strategic initiatives to grow and adapt the program to market conditions and client needs alongside your client contacts with a focus on increasing team size
• Proactively gather market insights through qualitative and quantitative data analysis to share with the client and drive increased performance

• 5+ years in a revenue-focused discipline with
• 3+ years management/team leader experience and good track record in driving results
• BA Degree/ Undergraduate degree or equivalent experience
• Exceptional skills in communication and presentation
• Experience managing client expectations and ensuring high levels of client satisfaction
• Strong sales aptitude skills, solutions oriented with a passion for the customer and the customer experience
• Highly collaborative and results-oriented with proven success in sales attainment and…