Customer Account Manager

Join to apply for the Customer Account Manager role at Assent

Join to apply for the Customer Account Manager role at Assent

Company Description

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

Company Description

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We are proud to announce that Assent has crossed the US $100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone.

Our journey from $5 million to US $100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office at least one day a week.

Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.



Job Description

The Customer Account Manager is critical to driving retention, renewals and expansion opportunities with Assent’s Customers. They are experienced at developing relationships and understanding customer needs at all levels of Clients including senior executives. This role requires a high performing individual who is driven to succeed and thrives on challenges.

Key Requirements & Responsibilities

Customer Retention & Renewals:

• Build and maintain strong relationships with assigned accounts to ensure customer satisfaction and loyalty.
• Proactively engage customers to manage renewals, identifying potential risks and implementing strategies to mitigate churn.

• Identify opportunities to expand revenue and introduce additional programs/solutions to meet customer needs.
• Collaborate with internal teams to craft compelling proposals and secure upsell opportunities.

• Act as a trusted advisor, deeply understanding customers’ business objectives and aligning our product and services to meet them.
• Regularly conduct check-ins, reviews, and health assessments to ensure ongoing success.

• Work closely with internal teams to ensure seamless delivery of value.
• Provide feedback to internal teams about customer needs and trends to inform product roadmap and strategy.

• Meet or exceed targets for renewals, upsells, and net retention.
• Maintain accurate records of customer interactions and sales activities in the CRM.
• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

• 2+ years previous customer service, business development or sales experience in SaaS preferred.
• Track record of driving customer retention, renewals, and account growth is a nice to have.
• Excellent interpersonal skills - you are able to build and scale stable relationships in a collaborative environment with a diverse group of stakeholders - internally and externally
• Exceptional negotiation and communication skills.
• Ability…