Senior Associate, Knowledge Management

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in more than 40 countries. We take a hands‑on approach to solving our clients' problems and helping them reach their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.

The Knowledge Management Senior Associate is part of a growing KM capability and will provide ongoing support to business units in North America while also contributing to global initiatives. The successful candidate will contribute to existing and future efforts to facilitate knowledge capture, organization and sharing within the firm.

• Support the design and development of KM future‑state processes and tools that align with business‑unit objectives.
• Lead projects to implement global KM processes/tools (e.g., for knowledge capture, taxonomy, search, and skills and experience discovery) and adapt them to different stakeholder groups.
• Engage with internal stakeholders to understand requirements and identify opportunities to extend KM service offerings to new areas of the business.
• Foster relationships and serve as a liaison between A&M’s business units and the central knowledge management team.

• Support KM team members on initiatives both within and beyond the immediate region.
• Share knowledge of processes, approaches, methods, tools/platforms, etc. with team colleagues so the team can leverage its collective experience across the globe.
• Provide insight into business needs, initiatives, and end‑user experience to help ensure global KM service offerings remain relevant and aligned to overall strategy.

• Identify internal and external KM trends and best practices; communicate and promote these to business‑unit KM contacts.
• Help develop and evolve KM standards and best practices that can be applied across the firm.
• Champion knowledge sharing and encourage the adoption of KM best practices throughout the region and firm.

• Demonstrate a willingness to assist with tasks outside the immediate key role requirements for the benefit of overall organizational success.

• Bachelor’s degree and 3‑5 years of professional knowledge or content management experience preferred.
• Sustained interest in the KM discipline, as demonstrated through education (degree/coursework in KM, library science, or related fields) or on‑the‑job learning.
• Experience leading smaller projects from inception to completion, including collaborating with stakeholders on timelines and expectations.
• Microsoft 365 and SharePoint experience preferred.

• Experience working in KM at a professional services or consultancy firm.
• Experience with KM and content management approaches (e.g., communities, skills and experience platforms, document libraries, taxonomy and metadata, search, curation, content analytics).
• Consultative approach when partnering with the business.
• Exceptionally close attention to detail.
• Proactive mindset. Ability to self‑motivate and work alone and unsupervised.
• Demonstrate a high level of ‘grit’ in perseverance of effort and resilience to challenge, to accomplish long‑term goals and further develop KM capabilities.
• Strong interpersonal and communication skills with ability to effectively interact with and influence multiple stakeholder groups and senior management.
• Works well under pressure; flexible work style.
• Excellent communication skills and receptive listening skills, with ability to present complex ideas and solutions for technical and non‑technical audiences.

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance…