Marketing Business Analyst

We are excited to offer a challenging opportunity working for a company that:

Places great importance on not only the customer experience but also the employee experience

Commits to excellence in all areas. This is highlighted by outperforming all public Real Estate Investment Trust (REIT) peers on the key profitability growth metric (NOI Growth)

Is a recognized leader in culture and employee engagement.

Has a history of success and rapid organizational growth. Founded 15 years ago, we have grown to have annual revenues exceeding 200 million and AUM of $1.5 billion

Is focused on developing our people. Over 75% of regional, corporate and executive positions have been filled through internal promotions

We are looking for people who:

Have strong personal values and want to work for a values based company

Are ambitious and hard working with exceptionally high personal standards

Have a passion for Customer Service

Love a rapidly changing and high growth environment

Are passionate about driving continuous improvements

Want to make a difference

We are searching for a Marketing Business Analyst to help us drive excellence in the marketing function of our business. This role is focused on using technology and complex analytics methods to extract, compile, assess and report on business data that allows Marketing and Operations team members to make strategic decisions such as the effectiveness of various revenue channels and advertising/promotion methods.

In addition, this role will be responsible for monitoring the performance of key marketing elements such as our 3 rd party call center and corporate website. This role will also work closely with 3 rd party vendors and our internal Development team on new and existing systems integrations in the Marketing area.

Responsibilities/Tasks

Interpret data, formulate reports and make recommendations

Provide ongoing analysis and reporting to guide strategic marketing decisions. This would include decisions surrounding allocation of resources to various channels including advertising/promotion

Monitor the performance of our corporate website and 3 rd party call center

Participate in property performance calls and provide information sets to key decision makers

Work with Development teams to
1) automate and improve existing reporting and marketing processes and
2) create and improve existing 3 rd party integrations

Provide support to Operations Group for other ad hoc analysis

Focus on high priority internal initiatives including:

Development, implementation and ongoing management of comprehensive customer experience and online reputation/brand strength measurements

Development, implementation and ongoing management of customer demographics tracking to facilitate strategic business decisions

Qualification

Minimum Bachelor’s degree in Statistics, Marketing, Business, Technology/Engineering or other related field

Proven market research analysis experience a plus

Search engines, web analytics and business research tools acumen

Familiarity with CRM programs

Working knowledge of data warehousing, modelling and mining with experience writing SQL code highly valued

Experience with Business Intelligence (BI) and 3 rd Party reporting tools an asset

• Located in Houston, but willing and able to travel when necessary

All your information will be kept confidential according to EEO guidelines.