Client Account Specialist - Baltimore

About the Role

Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC has an immediate opening for a Client Account Specialist. The position is remote except for the 2nd and 4th Wednesdays of each month. Candidates may reside in the Baltimore, Baton Rouge, Birmingham, Chattanooga, Houston, Jackson, Knoxville, Memphis, Atlanta, or the New Orleans areas.

• Collaborate with client (billing) attorneys regarding their aged A/R.
• Communicate with clients via email and telephone regarding aged accounts receivable upon billing attorney approval.
• Perform account reconciliations to ensure accurate billing and payment applications.
• Compile information for reporting the progress of collections and accounts receivable aging.
• Analyze, investigate, and clarify problems.
• Report problems and/or doubtful accounts to appropriate parties (CEO, COO, Managing Shareholders, Office Administrator, CFAO, Director of Revenue Services).
• Facilitate and expedite the allocation of aged accounts.
• Monitor the opening of new matters for existing clients with collection and/or write‑off issues.
• Monitor accounts with collection.
• Oversee automatic reminder statements for the firm, ensuring waivers and reminders are generated and mailed.
• Follow up on approved electronically billed items.
• Monitor receivable write‑offs.
• Manage client/attorney relationships as required.
• Participate in monthly Client Accounts meetings to report on collections.
• Assist the Manager with compiling, tracking, and monitoring the firm’s fiscal year‑end process as requested.
• Managing other job-related duties as assigned by the Director of Revenue.

• Computer experience with Word, Excel, and collections software.
• Knowledge of ARCS and ADERANT is a plus.
• Good organizational, communication, and math skills.
• Detail oriented, able to work in a fast‑paced environment.
• Ability to use good judgement and discretion in establishing and maintaining relationships with attorneys, staff, and clients.
• Overtime may be required.
• Travel may be required.

$60,000 - $75,000.

Must provide minimum authorization to work in the United States. Resumes only accepted for this job posting.