Rental Coordinator

Tri Mark USA is the country's largest provider of design services, equipment, and supplies to the food service industry. We proudly serve our customers by providing design services, commercial equipment, and food service supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer food service operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company.

Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values:
Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit:

• Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

• The Rental Coordinator reports to the Rental Manager
• Located in Lewisville, Houston or Tampa
• Full-Time
• Hybrid

As a Rental Coordinator in the construction services and food service industry, you play a pivotal role in managing equipment leasing activities. Your responsibilities encompass a range of tasks, from processing lease orders and coordinating equipment deliveries to maintaining the accuracy of lease contracts. Your effective communication and organizational skills will ensure smooth operations in Tri Mark's rental services.

Order Management:

• Process rental orders efficiently, ensuring accuracy and compliance with company policies.
• Coordinate with customers to confirm order details, delivery schedules, and any necessary modifications.

Customer Relationship Management:

• Build and maintain positive relationships with customers through effective communication and problem resolution.
• Address customer inquiries and concerns promptly, providing excellent service throughout the rental process.

Inventory Oversight:

• Manage and optimize rental inventory, including tracking equipment availability and coordinating restocking efforts.
• Conduct regular inspections on returned equipment to ensure quality standards are met.

Documentation and Compliance:

• Prepare, review, and maintain accurate rental agreements and associated documentation.
• Ensure compliance with relevant regulations and internal policies regarding rental operations.

Reporting and Analysis:

• Generate reports on rental activity, including order status, inventory levels, and customer feedback.
• Analyze data to identify trends, areas for improvement, and opportunities for operational efficiency.

Collaboration with Cross-Functional Teams:

• Work collaboratively with sales, logistics, and customer support teams to facilitate seamless operations.
• Communicate effectively with internal stakeholders to address challenges and enhance overall coordination.

• Exceptional written and verbal communication skills.
• Strong organizational and problem-solving skills.
• Ability to work effectively as part of a team and also be self-motivated.
• Highly organized with great attention to detail and accuracy.
  
  Outstanding work ethic with a focus on achieving goals and targets in a timely manner.
• Willingness and ability to travel as required.

• 1 - 2 years of leasing experience, preferably in a related industry, or equivalent Military or practical experience.
• Proficiency in computer skills, including MS Office (Word, Excel, Outlook).
• Familiarity with Navision (Microsoft-based program).
• Experience with Auto Quotes and Data Modes is a plus.
• Ability to successfully pass a background check post offer acceptance.

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate's unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in Tri Mark's benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

Tri Mark's commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a…