Relationship Manager - US Army

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Join us as we strive to ensure a sustainable future for our communities and the world we live in.

Become part of our global network of skilled engineers, scientists, auditors, planners and environmental specialists, all working together to leave this world better than we found it.

GHD is dedicated to driving bold, sustainable, and profitable growth by expanding and investing in our most strategically important clients.

Who are we looking for?

As a Relationship Manager for the US Army
, you will play a crucial role in our Enterprise Client Program
, which is designed to place the client at the center of everything we do. Your role will be to deliver exceptional client experiences that set industry standards and distinguish us from our competitors. By fostering strong, lasting relationships with the US Army Districts, you will help ensure that GHD remains at the forefront of the industry, consistently providing outstanding service and value – so together with our clients we can create lasting community benefit.

You will exemplify world-class client relationship management, demonstrating empathy and leadership to contribute to the growth of GHD’s Enterprise Client Portfolio (ECP). The objective of the ECP is to build strong long-term relationships, deliver innovative solutions that meet the client’s biggest challenges, and provide critical input to inform enterprise decisions.

You will work across enterprise geographies and cultures to represent the client's perspective, identify growth opportunities, and share best practices to help your client achieve their objectives.

As a leader, you will coach, mentor, and support your Client Engagement Team members and the broader business to succeed throughout every stage of the client’s journey with GHD. You will continuously improve client relationships, experiences, and delivery while achieving revenue growth and profitability targets.

See what the power of commitment can do for you!

Working with an energetic and high performing team, this position offers a variety of work and will see you involved in:

• Lead and mentor a high-performing Client Engagement Team (CET) dedicated to solving the client’s most challenging problems through technical skills, innovative solutions, and elevated experiences. Lead the creation and execution of yearly Growth and Client Interactions Plan, to achieve growth objectives for the Client, focusing on a 3–5-year horizon and enhancing client-GHD strategic importance through Executive Sponsor engagement
• Build and establish lasting relationships through consistent application of GHD’s Strategic Account Leadership (SAL) methods and mindset
• Utilise knowledge of the client's business, preferences, industry, and market trends and adopt a solution architecture mindset to identify growth opportunities, new innovations, and deliver tailored solutions, while sharing insights and best practices
• Maintain and renew a deep knowledge and understanding of the clients’ organisation (such as policies, procedures, or relevant regulatory requirements) to ensure GHD’s delivery adheres to their needs and requirements, taking appropriate action to resolve and/or escalate issues as appropriate
• Promote a culture that supports learning from experience, adopting original approaches based on lessons learned, and facilitating the sharing of business-wide insights
• Optimise investments to support the client’s needs, validating their values and preferences to improve use of services and GHD's strategic relevance to the client
• Drive financial performance by setting ambitious goals, monitoring data to inform priorities, achieving growth targets, and improving proposal win rate, value-add & client-initiated variations
• Play a leadership role in developing a forward-looking opportunity pipeline and participating in project acquisition activities, guiding client preferences, and representing clients within GHD’s Tender Review Group (TRG) reviews
• Champion and ensure accuracy of client data and documentation in Salesforce, using insights to…