Client Service Representative

Client Service Representative

LKJ Financial is a fast-growing financial planning firm in Houston, TX that prides itself on delivering an outstanding client experience from the very first interaction.

We are looking for a highly organized, process-driven Client Service Representative who will own the new business and onboarding workflow.

• Prepare and submit new account applications and transfer paperwork, ensuring accuracy and good order.
• Monitor pending business daily and proactively follow up with carriers, custodians, and transfer companies.
• Troubleshoot “Not in Good Order” issues and resolve them quickly.
• Keep trackers and our CRM updated so advisors and the team always have current information.
• Provide timely updates and serve as a reliable point of contact for clients throughout the process.
• Coordinate signatures through Docu Sign and assist clients with basic technical questions.
• Handle incoming service calls related to new business and support handoffs between advisors and operations.
• Identify workflow bottlenecks and recommend improvements when needed.
• Support compliance requirements related to documentation and recordkeeping.
• Additional duties and responsibilities as required by management.

• Clients feel informed, cared for, and confident throughout the onboarding process.
• Advisors experience smooth hand-offs with minimal rework.
• Pending business moves quickly because follow-up is proactive and persistent.
• Applications and transfers go through cleanly with low NIGO rates.
• CRM and trackers are always accurate and up to date.
• You anticipate next steps and solve issues before they become problems.

• 5+ years of experience in processing new business paperwork in a financial office.
• Strong understanding of securities paperwork, annuity and life insurance paperwork, transfers, and processing.
• Familiarity with brokerage, advisory, life insurance, and tax-qualified vs non-qualified accounts.
• Excel proficiency and strong overall computer skills.
• Redtail CRM experience preferred.
• Clear, concise verbal and written communication skills.
• Ability to work independently and anticipate next steps.
• High attention to detail and accuracy.
• Strong follow-through and a commitment to finishing tasks without loose ends.
• Process-minded, able to follow and improve workflows.
• Ability to juggle multiple cases without dropping details.
• Ability to work with important paperwork and troubleshoot when needed.
• Client-first mindset with warm, professional communication.
• Ability to collaborate with advisors and operational teammates in a fast-moving environment.

Base pay range: $60,000.00/yr – $70,000.00/yr.

• Group medical, dental and vision insurance with the firm paying a portion of the premiums.
• Group life insurance, firm pays 100% of the premium.
• Group long and short-term disability, firm pays 100% of the premium.
• 401(k) with employer match.
• Profit‑Sharing eligibility.
• Competitive PTO.
• Paid holidays.

• In office:
  Monday–Friday, 8:30am–4:30pm or 9:00am–5:00pm.
• May be required to attend up to 2 evening client events a month.

Houston, TX.

Associate

Full-time

Finance