Director, Marketplace Business Development - GSC

DUTIES AND RESPONSIBILITIES

Develop growth strategy and 2+-year strategic plan for our marketplace business segments. Transform the food service industry with best-in-class customer innovation.

• Lead initiatives to drive acquisition and penetration of third-party sellers.
• Lead a business development team, establish a seller pipeline, and enable seller monetization.
• Identify prospective sellers that align with the organization’s product assortment and merchandising strategy and are in-line with customer segment needs / requirements.
• Develop a strategy to commercialize and monetize sellers via advertisements and tactics to create additional revenue streams.
• Analyze and evaluate seller product assortment, geographic reach, NPS scores / customer feedback to drive prioritization of seller onboarding.

Design seller requirements and policies related to pitching, negotiations (T&Cs), onboarding, fulfillment, seller services and performance by conducting benchmark research and understanding sellers’ profiles

Develop programs to ensure compliance and mitigate risks and launch enforcement strategies targeting problems related to high cancellation, late shipment, low quality seller services, and tiering of sellers to ensure good purchasing experiences for customers while balancing the seller experience and support required

Collaborate with other functional areas, including merchandising, tax, and customer service, to develop and execute successful seller and product onboarding based on functional requirements

Build and maintain strong relationships with key sellers to enable optimized communication, tracking, and modifications as needed

Design mechanisms to track, report, and monitor seller performance and health on a weekly basis.

Stay up to date with ecommerce industry trends and best practices, incorporating them into seller onboarding and management strategies.

• Education Required: Bachelor’s degree in Business, Economics or related field
• Education Preferred
  :
  
  MBA (preferred but not required)

• 7+ years of relevant experience
• Strong knowledge and experience in the food service industry or related industries (preferably B2B spaces)
• Demonstrated success in strategic and operational roles within marketplace seller acquisition and onboarding
• Experience in business development roles on digital marketplaces / platforms and managing the seller experience
• Strong leadership, communication, and interpersonal skills
• Proven ability to build and maintain strong relationships with key stakeholders (sellers, internal functions, etc.)
• Willingness to travel as needed to attend events for seller identification and scoping
• Experience with of digital marketplaces, including key trends, challenges, and opportunities
• Understanding of system architecture / technology infrastructure to successfully deliver a digital marketplace

• Leadership position in marketplace strategy and operations, merchandizing, sourcing, procurement

• Strong knowledge of ecommerce platforms, seller onboarding processes, and seller management best practices.
• Demonstrated success in building relationships with third party sellers, providing excellent customer service, and driving revenue growth.
• Excellent analytical skills with the ability to analyze data and make data-driven decisions.
• Strong communication skills, with the ability to effectively communicate with internal and external stakeholders.
• Deep understanding of system architecture / technology infrastructure to successfully deliver a digital marketplace.
• Focus on execution and ability to drive outcomes.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Highly organized, detail-oriented, and able to prioritize tasks effectively.
• Experience with project management tools and software (good to have)

• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

BENEFITS INFORMATION:

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Sysco is the global leader in food service distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco…