Utility Billing Manager

Utility Billing Manager
Grade 18
Salary:$49,691.20($23.89 hr) - $53,768.00 ($25.85 hr)

Supervisor:
Terry Dietsch - Utility Director

The purpose of this classification is to provide supervision of utility clerks and meter reader support staff and to perform advanced administrative duties in the utility department with a high level of interaction with the public. Reports to the Utility Director.

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Supervises and evaluates assigned staff, directs work, processes employee concerns and problems, counsels and disciplines, and completes employee performance appraisals.

• Coordinates employee work schedules to ensure adequate office coverage; processes documents related to attendance, payroll and personnel records.

• Assists staff in handling/resolving complex problems or issues; responds to complaints from irate customers; performs duties of subordinate utility clerks/support staff as needed.

• Performs customer service functions; provides assistance and information related to departmental procedures, services, fees, forms, or other issues; responds to routine question, complaints or requests for service; initiates problem resolution; issues permit, licenses, or other official documents.

• Receives monies in payment of departmental fees or services; records transactions; issues receipts; forwards revenues as appropriate. Monitors and reports on bad debt.

• Performs general accounting/bookkeeping functions (e.g. posting payment balancing cash receipts; preparing bank deposits; reconciling bank statement; balancing accounts; issuing checks; researching financial discrepancies; maintaining account records; maintaining financial ledgers; preparing financial reports; etc.)

• Monitors status of customer accounts; reviews/approves activities deviating from standard procedures (e.g. termination of service, requests for special payment arrangements; adjustments to accounts; etc.)

• Processes a variety of documentation associated with departmental operations, per established procedures and within designated time frames; distributes documentation or maintain records as appropriate. Processes request for checks and initiates in system as needed.

• Compiles and/or tracks various administrative and/or statistical data pertaining to departmental operations; performs basic research as needed; makes applicable calculations; prepares or generates reports; maintains records. Process GA811 locates and dig tickets for meter maintenance or water treatment.

• Monitors department documentation and reports for accuracy.

• Performs advanced word processing/typing functions.

• Drafts, composes, transcribes, and/or prepares correspondence, forms, reports, spreadsheets, charts, graphs, meeting minutes, and other documents via computer and/or typewriter.

• Performs data entry functions by keying data into computer system; retrieves, reviews or modifies data in computer database; generate computerized reports

• Receives various forms, correspondence and other documentation; reviews, responds, forwards, maintains, and/or takes other actions as appropriates.

• Receives, opens and distributes incoming mail; prepares outgoing mail.

• Copies and distributes correspondence, memoranda, reports, and other related materials.

• Initiates/receives facsimile transmission of documents via facsimile machine.

• Prepares/maintains confidential personnel files and general departmental files; sorts/organizes documents to be filed; files documents in designated order; locates/removes files; maintains file system of departmental records.

• Maintains inventory of departmental supplies; initiates order for new or replacement materials.

• Coordinates calendar activities to include planning/scheduling appointments, interview, meetings, conferences, etc.; updates calendar on a regular basis; contacts parties involved as appropriate.

• Assists in planning and preparing for meetings, to include facilitating meeting space and setup, preparing agendas and meeting packets, attending meetings, recording/transcribing minutes,…