Renewal Coordinator

Company

Simply Home

Renewal Coordinator

Property Management

Renewal Manager

Full Time / Non-Exempt, Hourly

We are actively seeking an experienced Renewal Coordinator. They must be able to organize and coordinate office administration and procedures to ensure organizational effectiveness and efficiency. This role will report directly to the Renewal Manager. The ideal candidate will be experienced in handling a wide range of administrative and executive support related tasks and will be able to work independently with little supervision.

This person must be exceedingly well organized, flexible and enjoy the administrative challenges of supporting office and field personal alike.

• Execute delegated tasks related to ongoing operational processes
• Respond to all emails, text messages and voicemail inquiries in a timely and courteous manner
• Proactively contact residents regarding renewal offers and lease agreements
• Maintain accurate resident data and renewal records in Entrata (Validate contact information, review/discontinue recurring charges, etc.)
• Address resident questions and elevate complex issues when necessary
• Follow up on pending renewals to ensure timely closure
• Negotiate lease renewal terms with residents within set Company guidelines
• Accountable for maintaining department established performance metrics
• Flexible schedule for working overtime/weekends may be required

• Friendly and welcoming demeanor with the ability to maintain professionalism and a strong customer-focused demeanor with demanding clientele.
• Excellent time management skills, detail-orientation and ability to multi-task and prioritize work.
• Strong decision‑making and problem‑solving skills, along with advanced conflict resolution skills.
• Effective communication and interpersonal skills and proficient in English. Must be able to articulate needs and convey information verbally and in writing effectively with employees, customers, supervisors, and co‑workers throughout the organization.
• Knowledge of management methods and sound employee relations techniques with an ability to connect to staff, troubleshoot problems and help teams collaborate, as necessary.
• Able to work in an equitable, inclusive, and diverse environment. The Camillo family of companies are committed to enhancing equity, inclusion, and diversity, including hiring talent from all backgrounds.
• Proficient with Microsoft Office Suite

• High School or GED
• 2+ years of sales experience, in related field (Property Management, Real Estate)
• Experience using Entrata preferred

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds

As one of the largest privately held real estate development and construction companies in Texas, Camillo Companies exists to open doors to greater opportunities for all people. For more than 30 years, the Company has led the way in constructing premier communities featuring affordable homes and residences that maximize style, livability, and functional floorplan designs. Camillo Companies is a vertically integrated operation consisting of four primary entities, including Retail (Legend Homes), Residences (Simply Home), Land Development (Academy Development), and Maintenance (LCI Services).

Through these operations, the Camillo Family of Companies has constructed more than 30,000 homes and residences in the Greater Houston, Dallas‑Fort Worth, San Antonio, and Bryan‑College Station areas, establishing a standard of exceptional customer service and attainability. In 2007, the Company pioneered the single‑family build‑to‑rent business, eventually leading to the 2012 launch of Simply Home, which builds, leases, and manages both new and recently constructed single‑family homes, townhomes, and multi‑family projects.

Beginning in 2023, the company made acquisitions to expand into new markets in and outside of Texas.

Camillo Companies value a diverse and inclusive workplace. We strongly encourage women, people of color, LGBTQIA+ individuals, people with disabilities, and veterans to apply. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members regardless of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, pregnancy, parental status, military service, or other non‑merit factor.

Please note this job description is not designed to cover or contain a comprehensive listing of all responsibilities or duties required. Other assignments, projects, and duties may be required. #Simply Careers