Resale Coordinator

Job Overview

Title Company Liaison’s responsibilities include, but not limited to, creating and ensuring resale certificates are charged per the association documents and First Service fee structure, completing questionnaires, uploading new phases to the system, invoicing for resales corporate account, invoicing, and maintaining a relationship with staff, title companies and managers to assure accuracy.

• Preparing disclosure certificates in-house or through Welcome Link’s web interface (resale, refinance, modification, condo questionnaires) per title company and mortgage company requests.
• Reviewing and updating association assessments and fees and management company fees across all data sources.
• Analyzing and reviewing account notes and violations for disclosure certificate preparation.
• Comparing title company requests to database ownership details, records, etc.
• Communicating with title companies to ensure timely and accurate delivery of disclosure certificates.
• Ensuring that all documentation and notices are included in each disclosure certificate package.
• Working with managers for preparation of mortgage‑lender questionnaires.
• Working all Welcome Link queues and escalations and issuing timely responses or trouble‑shooting issues as necessary.
• Sending out periodic reminders to managers regarding required updates to Connect and Welcome link to maintain accurate and timely disclosure packages.
• Maintaining daily logs, records, and forms as necessary.
• Making all appropriate notations in accounting systems pertaining to disclosure certificates processed.
• Consistently adhering to all business procedures and guidelines.
• Demonstrating flexibility and having the ability to work on multiple tasks.
• Maintaining the highest level of customer care while demonstrating a friendly and cooperative attitude.
• Serving as backup for Accounts Receivable team as it relates to closing.
• Performs other tasks as required.

Education/Training:
High school diploma or equivalency. Preference will be given to applicants with 2 to 3 years’ experience in an office environment performing similar tasks. Experience in Property Management industry a plus.

Experience/Knowledge:
This position requires excellent organizational skills and strong attention to detail. Ability to prioritize workload and a sense of urgency is a must. Excellent math skills and communication skills required. Individual must have the ability to work independently and as part of a team. Candidate must possess working knowledge of Microsoft Office.

As a full‑time non‑exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

$21 / hour

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics.

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national; we will respond in accordance with Local Law 144, within 30 days.