Financial Aid Assistant; Part-time- Pool

The Opportunity

You:
Innovator. Pacesetter. Agent of change. If you’re a tech savvy, process improvement-focused Student Champion with a talent for developing partnerships with communities and individuals, we’re looking for you.

Highlights:
We are currently seeking an exceptional individual who will advance the institution’s proud tradition of excellence in academics, student life and community service.

Next steps:
If you always have the student experience in the forefront of your planning and execution, if you’re a collaborator, an innovator and a person who gets things done, apply today!

Facilitate the customer service center and provides educational assistance to the general public, especially the economically disadvantaged, by providing general information and assistance with the application process and referrals to external sources of funding and social service agencies.

Direct internal communications within the Houston Community College System on behalf of students. Additionally, this position will provide secretarial and clerical support for the department as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Serve as primary customer service representative to promote and ensure student access, success and to promote customer satisfaction.
• Perform document tracking to better serve students; collects, manages and maintains sensitive records (i.e., financial statements, college records, medical records, citizenship documents, divorce decrees, etc.).
• Analyze and interpret federal, state and institutional regulations to assist students with the application for Federal, State and institutional funds.
• Communicate orally and in writing with students to ensure accuracy and completeness of application in order to meet appropriate timelines for registration and payment of fees. Transmit, electronically, student financial aid applications and needed updates (EDE). Assist with financial aid orientation. Provide guidance and assistance for students making application online.
• Answer telephone calls, greet visitors, respond to routine inquiries, take and relay messages.
• Use word processing software and student information to develop correspondence and retrieve information.
• Maintain inventory and orders for office equipment and services within prescribed procedures and contractual agreements.
• Establish and maintain student and program files and records. Schedule student appointments. Generate award letters.

Education
High school diploma or GED equivalent required. Associate’s degree preferred.

Experience
Minimum of one (1) year experience working in a financial aid office preferred.

Knowledge, Skills, and Abilities
Proficiency in personal computer use is necessary

Must have excellent interpersonal skills

Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description may be revised upon development of other duties and changes in responsibilities.

Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

The Team Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.

Houston is a city with limitless possibilities:

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