Receptionist, Administrative​/Clerical

Overview

Become a part of our caring community and help us put health first The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typical assignments include checking in/outpatients, insurance verification, and data entry.

Center Well Westside, 11978 Westheimer Rd., Suite: B, Houston, TX 77077

• Answer phone calls utilizing a Genesys system.
• Ensure accurate and timely processing of all requests by scheduling appointments, taking messages, and transferring calls to appropriate staff.
• Document discussion, messages, and actions taken to process inquiries.
• Resolve patient issues through independent problem solving with a goal of first call.

• Receptionist/front desk, customer service experience.
• Strong organizational, written, and verbal communication skills.
• Ability to remain calm and helpful even when dealing with upset customers.
• Ability to foster teamwork and partnerships with cross-functional departments to resolve issues and improve customer experience.
• Proficient with Microsoft Office applications including Word, Excel, and Outlook.

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Bilingual English (read, write & speak) and Spanish.
• Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or Next Gen.
• Customer service experience.
• Experience in a highly customer service-oriented environment.
• Knowledge of and strict adherence to HIPAA.

Monday - Friday, 8am-5pm

USD 41,800 - 50,400 per year

• Health benefits effective day 1.
• Paid time off, holidays, volunteer time, and jury duty pay.
• Recognition pay.
• 401(k) retirement savings plan with employer match.
• Tuition assistance and scholarships for eligible dependents.
• Parental and caregiver leave.
• Employee charity matching program.
• Network Resource Groups (NRGs).
• Career development opportunities.

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.