Onsite HOA Experienced Administrative Assistant; Lakes of Parkway

Onsite Administrative Assistant (Lakes of Parkway)

Join to apply for the Onsite Administrative Assistant (Lakes of Parkway) role at Real Manage

This range is provided by Real Manage. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$20.00/hr - $21.00/hr

Real Manage Elevated is a division of Real Manage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of Real Manage and its Cira Connect division. The Real Manage Elevated professional staff has decades of experience managing age‑restricted communities, luxury high‑rise condominiums, co‑ops, urban mixed‑use, and large‑scale single‑family developments with complex amenities.

Our focus is on customer service and lifestyle for the residents and the boards we serve – ensuring that the community receives the finest management in the industry.

Real Manage Elevated is a values‑based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every Real Manage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At Real Manage, we are always getting better.
• Join Real Manage Elevated fast‑growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single‑family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master‑planned communities.

Real Manage has earned the prestigious Certified™ recognition from Great Place to Work
®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their Real Manage experience.

The HOA – Admin Assistant assists in the management of daily operations of community associations delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company’s guiding principle.

• Receives and responds to incoming calls from homeowners, Board members and vendors. Follow through on various requests, while maintaining records
• Assists with all walk‑in homeowners at the office and promptly follows up with requests
• Follows all standard office procedures as set forth by General Manager
• Processes and distributes incoming and outgoing mail for the office
• Assists with Preparation of monthly board packages and in‑house mailings as assigned by the General Manager
• Assists with set up and break down for all board meetings including Annual Meeting
• Assists with Deed Restriction Letters:
  Produce and track letters based on the site inspections. Maintain violation log, both active and resolved
• Assists with Contract Renewals:
  Track expiration dates on all agreements for assigned associations (landscape maintenance, pool maintenance, janitorial, etc.), solicit bids for renewal, renew the agreements with current vendor if requested and/or assist the bid packet preparation. Ensure that all agreements are fully executed and are appropriately filed
• Assists with Meeting Notice Preparation:
  Assist with the preparation of the Board Meeting Packets and Annual Members Meeting Packets in accordance with the association’s bylaw notice requirements
• Attendance at Meetings (as requested by General Manager):
  Attend Board Meetings and Annual Members Meetings as needed to assist the General Manager and to record minutes
• Assi…