Receptionist, Administrative​/Clerical

Overview

Become a part of our caring community and help us put health first

The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support tasks. Typically works on routine and patterned assignments. Checking in and outpatients, insurance verification and data entry.

Center Address: Center Well Jacinto City, 1910 John Ralston Rd, Ste: 200, Houston, TX 77013

• Answer phone calls utilizing a Genesys system.
• Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
• Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.
• Resolve patient issues through independent problem solving with a goal of first call resolution.

• Medical setting experience.
• Strong organizational, written and verbal communication skills.
• Ability to remain calm and helpful even when dealing with upset customers.
• Ability to foster teamwork and partnerships with cross-functional departments to resolve issues and improve customer experience.
• Proficient with Microsoft Office applications including Word, Excel and Outlook.

• Bilingual English (read, write & speak) and Spanish.
• Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or Next Gen.
• 2 years medical setting front desk experience.
• Customer service experience.
• Experience in a highly customer service-oriented environment.
• Knowledge of and strict adherence to HIPAA.

• Work Schedule: Monday - Friday, 8:00am-5:00pm
• Resume: Please attach your resume to your application (PDF or Word format).
• Interview Format – Hire Vue: We will use Hire Vue to enhance our hiring and decision-making process.
• Benefits: Humana offers a variety of benefits, including health benefits effective day 1, PTO/holidays, retirement plan with employer match, tuition assistance, and more.
• Equal Opportunity Employer: Humana does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability or protected veteran status. Affirmative action and accessibility information are provided as part of our policies.
• About Center Well: Center Well Senior Primary Care provides proactive, preventive care to seniors and is part of Humana.